Coupa Software

Customer Value Director

Coupa Software

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Lead

About the role

  • Lead customer value metrics workshops
  • Develop customer value roadmaps
  • Conduct scheduled customer check-ins
  • Drive periodic value reviews
  • Prepare for Renewals with Account Executives
  • Monitor customer performance
  • Manage customer relationships
  • Establish role as trusted advisor
  • “QB” Coupa internal resources as needed
  • Share best practices ideas, product information, and relevant Coupa news
  • Support/drive customer marketing campaigns

Requirements

  • Strong P2P or S2C domain expertise
  • Strong background in customer / client success or sales management
  • Entrepreneurial Attitude
  • Experience with demonstrated success in the following:
  • Managing client expectations
  • Developing and maintaining executive relationships and associated influencing strategies
  • Program management including managing disparate, cross-functional, cross-enterprise project teams
  • Ability to have value-based conversation with business executives
  • Strong organizational skills
  • Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
  • Background in software and SaaS solutions.
Benefits
  • Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
  • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
  • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P2PS2Cprogram managementcustomer value metricscustomer value roadmapscustomer performance monitoringcustomer marketing campaignssoftware solutionsSaaS solutions
Soft Skills
customer successsales managemententrepreneurial attitudemanaging client expectationsexecutive relationship developmentinfluencing strategiesvalue-based conversationorganizational skillscommunication skillsprofessional writing