Own the evolution and operationalization of our global user group program.
Manage a small team to support existing virtual and in-person user group events.
Lead the full implementation of Bevy to build a new, scalable program.
Oversee the ongoing operations of user groups on Bevy post go live.
Develop and own the strategic vision and roadmap for the global virtual and in-person user group program.
Work with Sales, CVMs, and Field Marketing to create strategy for customer growth focused “user groups”.
Secure executive alignment and cross-functional buy-in.
Create a clear framework for supporting, organizing, and managing user groups.
Lead the ground-up implementation of the Bevy platform and ensure seamless integration with CRM systems.
Develop and execute a plan for recruiting and onboarding user group chapter leaders globally.
Manage the entire event lifecycle of both virtual and in-person events.
Define and track key performance indicators (KPIs) and ROI measures to demonstrate the program's business impact.

Requirements

Bachelor’s Degree in Business, Marketing, Communications, or related discipline is required.
8+ years of experience in user group program management or strategic program management within a high-growth B2B SaaS or B2B technology company.
Proven ability to lead a team and scale a program's impact through effective delegation and personnel management.
Demonstrated experience in a hands-on program management role, with the ability to lead a complex, multi-phase project from concept to completion.
Experience with the Bevy platform, including implementation and administration, is a plus.
Exceptional project management, prioritization, and attention to detail, with the ability to manage multiple initiatives simultaneously.
Proficiency in tools such as Salesforce, Marketo, Tableau, Goldcast, or other similar platforms.
A deeply customer-centric mindset with a passion for building inclusive and diverse communities.
Excellent communication and collaboration skills, with a proven ability to influence and align diverse stakeholders, including senior executives.
Strategic thinker with the ability to thrive in a fast-paced, ambiguous, and evolving environment.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

user group program managementstrategic program managementproject managementimplementationadministrationKPI trackingROI measurementevent lifecycle managementteam leadershipdelegation

Soft Skills

customer-centric mindsetcommunication skillscollaboration skillsinfluencestrategic thinkingattention to detailprioritizationpersonnel managementability to manage multiple initiativesadaptability