Coupa Software

Customer Value Director, Supply Chain

Coupa Software

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Job Level

Lead

About the role

  • Facilitate workshops with named customers to align on goals and develop initiative roadmaps and enablement plans; track progress through regular business reviews.
  • Lead monthly customer check-ins to maintain alignment, share product enhancements and events, and recruit customers for events and advocacy activities.
  • Plan and execute in-person user groups to build and strengthen the customer community across Spanish-speaking Americas.
  • Onboard new customers by leveraging expertise in Supply Chain Design and Planning (SCDP) to define success metrics and value journeys.
  • Support the broader Digital program in partnership with the Digital Customer Value Manager.
  • Serve as a trusted advisor, delivering an exceptional customer experience, advocating for customers internally at Coupa, and coordinating the right resources at the right time.

Requirements

  • Overall 10 years of professional experience, including at least 5 years of domain expertise in supply chain design and/or planning. Preference for direct experience with LLamasoft/Coupa SCDP or similar technologies.
  • Customer and client management experience preferred, gained through consulting, BPO environments, or supply chain SaaS software/solutions.
  • Fluent in both Spanish and English; Portuguese fluency is a plus.
  • Proven ability to build and maintain executive-level relationships and apply effective influencing strategies.
  • Strong project management skills, including leading cross-functional teams across internal stakeholders, customers, and third-party partners.
  • Bachelor’s degree required; Master’s degree preferred.
  • Willingness and flexibility to travel up to 50%, with a valid U.S. visa.
Benefits
  • Health insurance
  • Paid time off
  • Flexible working arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Supply Chain DesignSupply Chain PlanningProject ManagementCustomer ExperienceConsultingBPOSaaS
Soft skills
Customer ManagementRelationship BuildingInfluencing StrategiesCross-functional Team LeadershipCommunication
Certifications
Bachelor’s DegreeMaster’s Degree