Counterpart

DevOps Engineer

• Evolve the underlying infrastructure architecture that supports core insurance platforms and services, partnering with engineering teams to ensure scalability, fault tolerance, and cost efficiency
• Build, manage, and optimize infrastructure using Terraform, Kubernetes, and AWS services; automate provisioning, scaling, and deployment processes
• Develop and maintain observability solutions including logging, metrics, tracing, and alerting; own and improve CI/CD pipelines for reliable production delivery
• Collaborate with engineers, product managers, and business stakeholders to design infrastructure solutions, evaluate trade-offs, and experiment with new technologies
• Implement and maintain infrastructure security best practices including identity and access management, network segmentation, vulnerability scanning, and compliance monitoring
• Participate in on-call rotation to ensure uptime and performance of systems and services

Marketing

• Design and run email and system communications across the customer journey.
• Publish and maintain the lifecycle automation roadmap, sequencing campaigns by audience and priority, collaborating with the Content Manager on copy, and keeping stakeholders aligned on timing and objectives.
• Improve renewals and transactional communications, ensuring timely, accurate, and consistent information that builds trust and retention.
• Connect lifecycle triggers to the right Salesforce and HubSpot events, partnering with Data and system owners to establish the right architecture and governance.
• Measure lifecycle performance against submissions and premium growth, maintaining a live view of which campaigns drive results and where to scale, refine, or retire.
• Use performance data and field feedback to refine segmentation, optimize journeys, and create learning-driven workflows that improve outcomes for customers.
• Own event-triggered lifecycle emails and system messages, partnering with event owners to ensure communications are accurate, timely, and aligned with customer needs.
• Uphold brand guardrails and Agentic Insurance™ messaging across all lifecycle communications, partnering with the Content Manager to ensure clarity, consistency, and differentiation.

DevOps Engineer

Lifecycle Marketing Manager