Counterpart

Manager

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you.
• Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution.
• Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers.
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards.
• Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you.
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems.
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.

Claims Manager

Engineering Manager

• Evolve how our flat engineering organization scales with agents. Ensure and retain high talent density. Drive efficiency by leveraging AI. Set the forward-looking technical vision that supports the business.
• Shape how Counterpart builds software in an AI-native world. Partner with the CEO, engineering leaders, and technical product managers to refine how we build, how we operate, and how we compound output.
• Run Engineering as a function that allocates its people and agents across competing initiatives. Own the allocation decisions, engineering standards, delivery quality, and the mechanisms to ensure project teams maintain technical coherence while operating independently.
• Own the infrastructure that enables AI-native engineering: developer experience, AI and data platforms, and system infrastructure.
• Own hiring, performance management, compensation, and talent development for the engineering organization. Partner with the Head of People and the Chief of Staff to ensure Engineering's people model and operations fit the company's operating cadence.
• Ensure our systems meet high standards for reliability, observability, and security, including compliance with SOC 2, HIPAA, and NYC Cybersecurity regulations.
• Represent Counterpart's technology capabilities internally and externally, aligning with leadership, partners, and investors to communicate vision and execution.

Claims Manager

VP of Engineering