Counterpart

Associate Claims Manager – Dental/Medical

Counterpart

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $160,000 per year

About the role

  • Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you.
  • Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution.
  • Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers (underwriters).
  • Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards.
  • Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you.
  • Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.
  • Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems.
  • Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.

Requirements

  • At least 5 years of professional experience, with at least 2 years of experience litigating or managing dental professional liability or medical professional liability claims. Previous carrier experience is a plus.
  • Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.
  • Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
  • Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed.
  • High level of personal initiative and leadership skills.
  • Exceptional time management, problem solving and organizational skills.
  • Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus.
  • Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
  • Strong communication skills, both verbal and written.
  • Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).
Benefits
  • Stock Options: Every employee is able to participate in the value that they create at Counterpart through our employee stock option plan.
  • Health, Dental, and Vision Coverage: We care about your health and that of your loved ones. We cover up to 100% of your monthly contributions for health, dental, and vision insurance and up to 80% coverage for family members.
  • 401(k) Retirement Plan: We value your financial health and offer a 401(k) option to help you save for retirement.
  • Parental Leave: Birthing parents may take up to 12 weeks of parental leave at 100% of their regular pay following the birth of the employee’s child, and can choose to take an additional 4 unpaid weeks. Non-birthing parents will receive 8 weeks of parental leave at 100% of their regular pay.
  • Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
  • Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.
  • Home Office Allowance: As a new employee, you will receive a $300 allowance to set up your home office with the necessary equipment and accessories.
  • Wellness stipend: $100 per month to spend toward an item or service that supports your wellness (i.e. massage or gym membership, meditation app subscription, etc.)
  • Book stipend: To support your intellectual development, we offer a book stipend that allows you to purchase books, e-books, or educational materials relevant to your role or professional interests.
  • Professional Development Reimbursement: We provide up to $500 annually for you to invest in relevant courses, workshops, conferences, or certifications that will enhance your skills and expertise.
  • No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.
  • Charitable Contribution Matching: For every charitable donation you make, we will match it dollar for dollar, up to a maximum of $150 per year. This allows you to amplify your charitable efforts and support causes close to your heart.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
litigating claimsmanaging claimsdata collectionclaims analysisproblem solvingtime managementorganizational skillscreative thinkingdata-driven insights
Soft skills
leadership skillsteam playerindependent workcommunication skills
Certifications
state claim adjuster licenseslaw degree (J.D.)RPLUAIC