Countable Labs

Senior Product Specialist - FAS/Product Manager Track

Countable Labs

full-time

Posted on:

Location Type: Hybrid

Location: Palo Alto • California • United States

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Salary

💰 $110,000 - $135,000 per year

Job Level

Senior

About the role

  • Lead instrument installations, customer onboarding, and workflow validation.
  • Lead service projects communication between the customer and the technical team on scope of work and data output.
  • Deliver customer training through on-site visits, classroom-style sessions, webinars, and conference workshops.
  • Provide primary technical support and troubleshooting for customers, working closely with internal R&D and engineering teams.
  • Support commercial activities including demos, evaluations, and scientific discussions with prospective customers.
  • Act as the voice of the customer, capturing structured feedback, unmet needs, and workflow insights as a member of the core product development team.
  • Partner with senior product managers to actively support the Product Development Process (PDP) across new product introductions (NPI) and sustaining initiatives, with the focus on our assay content portfolio.
  • Work closely with R&D assay development teams to translate customer workflows and VOC into clear product inputs, including user needs, use cases.
  • Participate in definition, execution, and validation phases of assay product roadmap including internal testing, and early customer evaluations.
  • Lead the creation and maintenance of customer-facing documentation, training materials, application notes, and launch collateral, as well as coordinate on beta testing activities.
  • Participate with senior product managers in competitive market analysis to understand alternative assays, emerging technologies and performance benchmarks, and use these insights to inform product positioning and development priorities.

Requirements

  • Typically requires a minimum of 8 years as a Field Applications Scientist or equivalent role at a life sciences tools or molecular diagnostics company with a Bachelor’s degree in molecular biology, biochemistry, bioengineering; or 6 years and a Master’s degree; or a PhD with 3 years experience.
  • Hands-on experience supporting molecular biology workflows (e.g., PCR/qPCR/dPCR, NGS prep, or related assays).
  • Experience partnering with internal stakeholders to translate customer feedback and voice-of-customer insights into meaningful product enhancements.
  • Strong customer-facing communication skills with the ability to translate technical concepts clearly.
  • Highly organized, self-directed, and comfortable operating in a fast-paced startup environment.
  • Collaborative mindset and willingness to work across scientific, commercial, and operational teams.
  • Willingness to travel approximately 50%, depending on customer and business needs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
molecular biologybiochemistrybioengineeringPCRqPCRdPCRNGS prepassay developmentproduct development processcustomer training
Soft Skills
customer-facing communicationorganizational skillsself-directedcollaborative mindsetability to translate technical conceptsfast-paced environment adaptabilitycustomer feedback translationworkflow insights captureproject communicationtraining material creation