Countable Labs

Product Specialist

• Lead instrument installations, customer onboarding, and workflow validation.
• Lead service projects communication between the customer and the technical team on scope of work and data output.
• Deliver customer training through on-site visits, classroom-style sessions, webinars, and conference workshops.
• Provide primary technical support and troubleshooting for customers, working closely with internal R&D and engineering teams.
• Support commercial activities including demos, evaluations, and scientific discussions with prospective customers.
• Act as the voice of the customer, capturing structured feedback, unmet needs, and workflow insights as a member of the core product development team.
• Partner with senior product managers to actively support the Product Development Process (PDP) across new product introductions (NPI) and sustaining initiatives, with the focus on our assay content portfolio.
• Work closely with R&D assay development teams to translate customer workflows and VOC into clear product inputs, including user needs, use cases.
• Participate in definition, execution, and validation phases of assay product roadmap including internal testing, and early customer evaluations.
• Lead the creation and maintenance of customer-facing documentation, training materials, application notes, and launch collateral, as well as coordinate on beta testing activities.
• Participate with senior product managers in competitive market analysis to understand alternative assays, emerging technologies and performance benchmarks, and use these insights to inform product positioning and development priorities.

Senior Product Specialist - FAS/Product Manager Track