Council on Legal Education Opportunity (CLEO)

Director of Customer Growth – Integrated Campaigns

Council on Legal Education Opportunity (CLEO)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $140,000 per year

Job Level

Tech Stack

About the role

  • Own the full end‑to‑end expansion campaign framework for selling Cloud add‑on products and modules to existing CIC Cloud customers.
  • Translate company growth priorities and product add‑ons into clear, repeatable campaign plans.
  • Lead cross‑functional contributors across Product, Product Marketing, Sales, Solutions, Customer Success, and Marketing.
  • Define campaign objectives, success metrics, timelines, and key dependencies.
  • Identify and communicate hurdles impacting progress, and act as the single point of accountability for campaign execution and outcomes.
  • Partner with cross‑functional teams to identify high‑propensity customer segments for Cloud Add‑on campaigns.
  • Define expansion triggers such as usage patterns, maturity, integration needs, compliance requirements, or supply‑chain complexity.
  • Build persona‑specific value propositions for IT, supply chain, and operations leaders.
  • Ensure campaigns are anchored in real customer pain points and buying moments — not theoretical use cases.
  • Collaborate with Product Marketing to develop campaign messaging, narratives, and proof points.
  • Work with Marketing to align positioning across email, in‑app assets, website content, webinars, demo videos, and supporting materials.
  • Partner with Sales Enablement and Solutions to deliver demos, solution walkthroughs, and technical validation assets.
  • Equip Sales and CSMs with the right talk tracks, decks, FAQs, and resources.
  • Serve as the orchestrator across teams, ensuring alignment, accountability, and timely execution.
  • Lead weekly execution meetings, standups, and retrospectives.
  • Manage timelines, risks, and dependencies across marketing motions, sales motions, CS outreach, and product/solutions participation.
  • Proactively remove blockers and escalate to executive leadership when needed.
  • Coordinate multi‑channel promotion plans with Marketing, including lifecycle/email, in‑app messaging, sales‑led outreach, and webinar/event promotion.
  • Ensure campaigns are cohesive and consistent across all customer touchpoints.
  • Partner with the CMO and CRO to define KPIs and campaign targets.
  • Track leading and lagging campaign metrics, including engaged accounts, qualified opportunities, pipeline creation, campaign conversion, and ACV bookings.
  • Collaborate with Marketing Ops and Revenue leaders to build dashboards and analyze performance.
  • Use data to continually refine targeting, messaging, and campaign structure — creating a closed feedback loop with all stakeholders.

Requirements

  • Bachelor’s degree required.
  • 5+ years in B2B SaaS marketing, revenue programs, or GTM roles.
  • 3+ years leading managers or team leads.
  • Demonstrated ownership of pipeline, revenue impact, and expansion‑focused campaign outcomes.
  • Experience partnering closely with Sales, CS, Product, and Solutions teams.
  • Experience working with solutions engineering or professional services teams.
  • Familiarity with Salesforce CRM, marketing platforms (6Sense, SalesLoft), lifecycle tools, and AI‑enabled systems.
  • Proven project management ability and influence without authority.
  • Strong communication, organization, and stakeholder‑management skills.
  • Experience with usage‑based expansion models, product‑led signals, or lifecycle marketing.
  • Comfortable with CRM, automation, and analytics platforms.
Benefits
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Accelerated title and salary growth potential
  • A fun and energetic work environment that makes you excited to go to work every day

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B SaaS marketingrevenue programsGTM rolespipeline managementcampaign executionusage-based expansion modelslifecycle marketingproject managementdata analysiscampaign metrics tracking
Soft skills
communicationorganizationstakeholder managementinfluence without authoritycross-functional collaborationproblem-solvingaccountabilityleadershiptimely executionadaptability
Certifications
Bachelor’s degree