COTN

Manager

• Oversee all six phases of the Venture program, from team acquisition through post-trip follow-up, ensuring a smooth and well-supported experience throughout.
• Provide coaching and guidance to Venture Team Leaders when a COTN staff member is not leading the trip.
• Coordinate Venture Teams as necessary to ensure readiness and a successful experience in country.
• Partner with senior management to develop and refine processes that support clarity, consistency, and operational efficiency.
• Recruit new Venture Teams by developing effective promotion and acquisition tools in collaboration with the Community Development and Advancement teams.
• Design and maintain engaging training resources, including participant manuals, videos, and other learning materials.
• Update, edit, and maintain U.S. Venture Standard Operating Procedures (SOPs) to ensure accuracy and alignment with best practices.
• Maintain key Venture resources and records, including Venture Vitals, U.S. Venture calendars, pricing, and the Venture Projects Master List.
• Conduct ongoing evaluation of all Venture program components in partnership with each country’s Implementing Venture Coordinator and international staff.
• Collaborate with country-based Implementing Venture Coordinators to support Venture policies and practices as needed.
• Work closely with COTN Operations and International departments to plan, coordinate, and deliver training and program support.
• Ensure data is saved on SharePoint and manage Venture SharePoint site.
• Lead Venture Standards of Service audits in required years and complete comprehensive year-end summaries for each country.
• Coordinate all normal travel logistics for these teams in addition to working with our Physical Care Specialists to prepare them for their service in the country.

Venture Manager