Cotality

Senior Associate, Client Operations Management, Tax Research

Cotality

full-time

Posted on:

Location Type: Office

Location: Rochester • New York • Texas • United States

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Salary

💰 $38,500 - $45,760 per year

Job Level

Senior

About the role

  • Conducts intricate research of more complex property tax cases by utilizing advanced tools and resources including internal departments, third party sources, public agencies, and clients according to defined business procedures
  • Interacts directly with clients to deliver exceptional client service in a high-volume production environment
  • Leverages process, system, and client knowledge to solve problems independently
  • Adheres to all required company and client driven standards and/or Service Level Agreements (SLAs)
  • Performs simple to complex reporting such as maintaining tax research files, searching, and investigating tax research case information, and processing departmental documents requiring knowledge of functional operations.

Requirements

  • High school diploma, GED or equivalent required; bachelor’s degree preferred
  • 3+ years of relevant experience; college education in lieu of experience
  • Client service-oriented experience preferred
  • Ability to provide exceptional client service in a high-volume production environment
  • Ability to manage time, set priorities and meet deadlines
  • Intermediate computer skills and technically savvy to learn multiple systems and applications
  • Ability to understand basic property related documentation from a variety of sources
  • Critical thinking to synthesize information from multiple sources to solve problems
  • Detailed oriented to process data accurately
  • Ability to collaborate with others and provide status updates
  • Exceptional verbal and written communication skills
  • Willingness to learn and grow
  • Adaptable in an ever-changing environment.
Benefits
  • Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Multiple medical plan options with mental health and wellness support offerings.
  • 401(k) with company match and vesting after one year.
  • $400 annual well-being stipend and tuition assistance up to $5,250.
  • Recognition Rewards, Referral bonuses, exclusive discounts and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
property tax researchreportingdata processingproblem solvingtime managementcritical thinkingattention to detail
Soft skills
client service orientationcommunicationcollaborationadaptabilitywillingness to learn
Certifications
high school diplomaGEDbachelor's degree