Cosuno

Customer Success Manager

• You strategically guide customers in using our platform, ensure their long-term success, and build strong, trust-based relationships.
• You manage a portfolio of strategically important customers and act as their primary point of contact for all matters related to the successful deployment of Cosuno.
• You develop and implement Customer Success plans to achieve each customer's individual goals and ensure their satisfaction.
• You conduct regular onboarding sessions, trainings, and business reviews to maximize product adoption and usage.
• You proactively identify risks to customer retention (churn prevention) and develop countermeasures.
• You collect and analyze customer feedback to generate valuable insights for our product and engineering teams.
• You work closely with the Sales team to identify and leverage upsell and cross-sell opportunities.

Customer Support

• Handling customer inquiries via email, phone, or chat — quickly, empathetically, and solution-focused.
• Explaining the platform and assisting with questions about usage, setup, or features.
• Documenting inquiries in the CRM (Salesforce) and updating the knowledge base.
• Working closely with Sales and Product to relay customer feedback and identify areas for improvement.
• Contributing ideas to improve and increase the efficiency of support processes.

Customer Support Agent

Marketing

• Responsible for the B2B marketing strategy and its operational execution.
• Develop growth strategies to generate qualified leads.
• Plan and manage automated campaigns.
• Own the company’s presence at relevant B2B trade shows and events.
• Work closely with the Sales team to support their success.
• Hands-on execution of marketing tasks such as email copywriting and automation workflows.

Customer Success Manager

Customer Support Agent

Marketing Lead