Cosmote Global Solutions

IT Support

• **Key Responsibilities:**
• **Architecture Design**
• Developing and maintaining enterprise architecture blueprints, covering business processes, information flows, applications, and technology infrastructure using the ARIS (Architecture of Integrated Information Systems) software;
• Creating and documenting key architecture deliverables, including:
• o Architectural Decision Records (ADR) – Capturing key technology choices, rationale, and trade-offs;
• o Solution Architecture Documents (SAD) – Providing detailed solution designs, system interactions, and implementation guidelines;
• Defining and maintaining a long-term architecture vision, ensuring scalability, flexibility, and sustainability of IT systems;
• Aligning architecture with business strategy, enabling digital transformation, cloud adoption, and modernization initiatives;
• Ensuring consistency and integration across enterprise systems through standardized patterns, reusable components, and API-driven architectures.
• **Business Process Design**
• Design business processes for different HR domains (pre-selection, recruitment, talent management, (on/off)boarding, service desk, using the ServiceNow platform and external systems of records
• Design identity management processes for the (on/off)boarding of natural identities within the organization;
• Ability to clearly explain and communicate business processes to business stakeholders, ensuring understanding and alignment between technical models and operational practices.
• **Standards and Governance**
• Establishing architecture standards to guide technology selection, system design, and integration patterns;
• Defining governance frameworks to ensure alignment with regulatory requirements, security policies, and industry best practices;
• Driving compliance and standardization by implementing architectural review processes and ensuring adherence to approved methodologies.

Enterprise Architect

Business Analyst

• Analysis of Business requirements
• Documentation of Business requirements
• Business model analysis
• Business process analysis
• Business processes modelling
• Functional requirements and business cases analysis
• Risk analysis
• Assistance in Business cases, Vision documents, Project Charters and Security Plans

Manager

• Provide expert technical assistance on software-defined networking, micro segmentation (firewalling) and related products or services as required: technical guidance, troubleshooting, performance optimization, governance, monitoring.
• Manage diverse projects related to the day-to-day operations of the Unit.
• Participate in the formulation, planning and definition of project requirements, liaise with stakeholders and internal customers, participate in requirements gathering and communicate results.
• Develop a deep understanding of internal business processes, oversee their continuous improvement and manage service reliability.
• Ensure quality of COSMOS project documentation, meeting minutes and other relevant documents and deliverables.
• Participate in and coordinate project meetings and related activities.
• Supervise services delivered within the COSMOS managed services portfolio.
• Ensure that the services delivered by DIGIT contractors are compliant with DIGIT and third parties processes/guidelines. Evaluate and implement security standards.
• The service provider will also be responsible for defining the strategy and future direction of the software-defined networking and firewalling service, including identifying opportunities for innovation and improvement, and developing business cases for new initiatives and investments.

Enterprise Architect

Business Analyst

Service Manager, SDN