Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts.
Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives.
Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains.
Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact.
Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth.
Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback.
Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence.
Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization.
Travel expectation of up to 30%

Requirements

5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with a strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies.
Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion.
Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs).
Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models.
Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives.
High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments.
Outstanding communication skills — clear, confident, consultative, and empathetic.

Benefits

National medical, dental & vision insurance
$400 monthly perks stipend
$1,000 yearly Learning & Development stipend
Unlimited PTO
Remote & flexible working hours
Gender-neutral parental leave
All-Company Retreats (previously San Diego, Miami, NYC, and Austin)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successsolutions engineeringSaaSsoftware development lifecycle (SDLC)DevOpscloud infrastructureAWSGCPAzureplatform engineering

Soft Skills

communication skillsbusiness acumenownership mentalityhigh bias toward actionconsultative skillsempathystrategic thinkingrisk identificationaction planninginfluencing skills