Cortavo, Inc.

Systems Engineer

• Troubleshooting escalated Service Desk tickets and serving as a technical resource on projects
• Administering Microsoft 365, Active Directory, Entra ID, SharePoint, Teams, and related services.
• Deploying and maintaining endpoint protection, MFA, backup solutions, and security tools.
• Mentor and train Associate Engineers and Service Desk Analysts.
• Act as tier 3 escalation for Service Desk and Associate Engineers.
• Automate processes and deployments using PowerShell; focus on self-healing and maintenance aspects.
• Develop, document, and maintain knowledgebase articles and playbooks for streamlined troubleshooting and issue resolution.
• Collaborate with cross-functional teams, vendors, and stakeholders; assist in preparing proposals and design documents.
• Continuously analyze and implement improvements in security, features, and technology updates.
• Participate in on-call rotations and responding to service outages or critical incidents.

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