Cortavo, Inc.

Analyst

• Provide on-site support in Azusa, California
• Offer a blend of on-site and remote support
• Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary
• Ticket maintenance
• Follow up with and ensure that tickets are being completed in a timely manner
• Maintain and write accurate knowledge base articles
• Install and configure computer hardware, software, and peripherals according to organizational standards
• Maintain accurate records of computer hardware inventory
• Work with the Engineering department and Service Desk Analyst peers to improve skills and knowledge
• Complete certifications, as requested.

Onsite Service Desk Analyst II