Systems Engineer I

Cortavo, Inc.

Systems Engineer I responsible for supporting IT systems and infrastructure at Cortavo. Working with Microsoft technologies and mentoring junior staff in a collaborative environment.

Posted 6/3/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

troubleshootingendpoint protectionMFAbackup solutionsPowerShellOffice 365 administrationAzure ADExchange OnlineMicrosoft Endpoint ManagerService Desk

Soft Skills

mentoringtrainingcommunicationcustomer serviceorganizational skillstime managementmultitaskingcollaborationproblem-solvingempathy

Tools & Technologies

Microsoft 365Active DirectoryEntra IDSharePointTeamsBitTitanHaloknowledgebase articlesplaybooksservice outages

Certifications & Qualifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Information Technology

Industry Keywords

IT systems engineeringService Desk ticketscross-functional teamssecurity improvementstechnology updateson-call rotationscritical incidentsescalationself-healing processesissue resolution

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Troubleshooting escalated Service Desk tickets and serving as a technical resource on projects
Administering Microsoft 365, Active Directory, Entra ID, SharePoint, Teams, and related services.
Deploying and maintaining endpoint protection, MFA, backup solutions, and security tools.
Mentor and train Associate Engineers and Service Desk Analysts.
Act as tier 3 escalation for Service Desk and Associate Engineers.
Automate processes and deployments using PowerShell; focus on self-healing and maintenance aspects.
Develop, document, and maintain knowledgebase articles and playbooks for streamlined troubleshooting and issue resolution.
Collaborate with cross-functional teams, vendors, and stakeholders; assist in preparing proposals and design documents.
Continuously analyze and implement improvements in security, features, and technology updates.
Participate in on-call rotations and responding to service outages or critical incidents.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, or Information Technology.
4-7 years of IT systems engineering experience.
Proficiency in Microsoft 365, Azure AD, Exchange Online, Teams, and Microsoft Endpoint Manager (Intune).
Experience with Office 365 administration and migrations tools such as BitTitan.
Knowledge of help desk ticketing systems (Halo) or similar.
Strong written and verbal communication skills; an empathetic customer service approach.
Excellent organizational, time management, and multitasking capabilities.
Ability to communicate technical concepts to non-technical stakeholders.

Benefits

Comp & perks

Competitive salary, as well as employer contributed health benefits
Unlimited paid time off
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced but cooperative environment with endless potential for growth
Celebration events for team and Company successes throughout the year
401(k) Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica.
Short & Long Term Disability, which is 50% company paid.
Fitness & Wellness Program, including unlimited access to a personal trainer.
Student Debt Relief, with an annual $3,000 student loan payment for employees.
Child Care Expense Relief, with a $2,000 payment for employees.