Account Manager
Corsica Technologies
full-time
Posted on:
Location Type: Office
Location: Scottsdale • Arizona • United States
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About the role
- Manage and maintain overall client relationships, acting as the primary point of contact for all non-technical issues.
- Conduct regular business reviews and maintain ongoing communications outside of formal meetings.
- Map client relationships and manage stakeholders to ensure effective communication and influence.
- Drive sales growth within assigned accounts by identifying upsell and cross-sell opportunities for existing clients.
- Present quotes, Statements of Work (SOWs), and proposals for new services and solutions.
- Collaborate with internal teams to develop tailored offerings that address client needs and business objectives.
- Achieve assigned sales goals and revenue targets for existing customer accounts.
- Oversee client retention and renewal processes, proactively engaging clients to maximize satisfaction and minimize churn.
- Monitor and report on churn risk, downsell trends, and account health metrics.
- Develop and execute account plans to mitigate risks and retain revenue.
- Advocate for both client and company needs, balancing expectations and driving long-term loyalty.
- Coordinate with internal teams to resolve service escalations, billing questions, and procurement follow-up.
- Ensure timely resolution of client issues and maintain high satisfaction levels.
- Track and report on satisfaction metrics, identifying trends and areas for improvement.
- Deliver Quarterly Business Reviews (QBRs) in collaboration with technical peers, providing insights on performance, opportunities, and strategic alignment.
- Manage select administrative aspects of assigned accounts, including documentation, approvals, and compliance records.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 5+ years of related work experience, preferably in the IT industry.
- Proven track record in client relationship management, account coordination, sales, and business review delivery.
- ITIL Foundation certification preferred (not mandatory).
- Microsoft Fundamentals (e.g., MS-900) preferred (not mandatory).
- Other relevant certifications in account management, client success, or sales preferred (not mandatory).
Benefits
- Travel may be required for client meetings or business reviews.
- Candidate should be able to lift 25 pounds.
- One-hour lunch break provided.
- Comprehensive orientation program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client relationship managementaccount coordinationsalesbusiness review deliveryaccount planschurn risk monitoringSOWsupsellcross-selldocumentation
Soft Skills
communicationstakeholder managementproblem-solvingclient advocacycollaborationcustomer satisfactioninfluenceorganizational skillsstrategic alignmentproactive engagement
Certifications
Bachelor’s degreeITIL FoundationMicrosoft Fundamentalsaccount management certificationclient success certificationsales certification