CorServ

Client Support Specialist

CorServ

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage the client support email/ticketing inbox, ensuring timely and accurate resolution of account maintenance and research requests while identifying trends to refine workflows and enhance service delivery
  • Proactively identify opportunities to improve processes, streamline workflows, and implement efficiencies that enhance both client experience and internal operations
  • Communicate client needs to appropriate departments and provide responses back to the clients promptly
  • Assist with distributing approved program-wide communications
  • Create and maintain department procedures and documentation, focusing on accuracy and usability
  • Manage and complete various account maintenance and research requests with a focus on reducing rework and improving turnaround times
  • Understand the complexity of our program, credit card processes and procedures and apply this knowledge to suggest enhancements that simplify client and internal workflows
  • Partner with the Client Relations Managers to support client requests and training, incorporating feedback into process and training improvements
  • Leverage internal resources to build and maintain a strong relationships with clients and colleagues
  • Support the onboarding process for new clients, contributing to streamlined implementation
  • Participate in the planning and execution of special projects, bringing forward ideas that enhance efficiency, automation, and overall program effectiveness

Requirements

  • Strong written and verbal communication skills
  • Ability to work across departmental boundaries to complete tasks
  • Analytical, problem-solving, critical thinking, and solid decision-making skills
  • Ability to work independently with minimum supervision or direction
  • Strong ability to multitask, set priorities, and meet strict deadlines
  • Excellent attention to detail
  • Proficiency in working with Microsoft tools: Word, Excel, and PowerPoint
  • 3+ years of customer service experience
  • 3+ years of credit card industry experience
  • FDR/Fiserv, TSYS, or FIS system experience preferred
  • Bachelor’s Degree or 5+ years industry experience
Benefits
  • company-paid benefits package including medical, dental, and vision
  • generous PTO plan
  • 401k match
  • remote environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account maintenanceresearch requestsprocess improvementworkflow streamliningdocumentation creationclient onboardingproject planningautomationcredit card processesdata analysis
Soft Skills
written communicationverbal communicationanalytical skillsproblem-solvingcritical thinkingdecision-makingmultitaskingattention to detailindependencecollaboration