Corporate Travel Management (CTM) Group

Senior Process Manager

Corporate Travel Management (CTM) Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $90,000 per year

Job Level

Senior

About the role

  • A Sr. Process Manager has a solid background in processing management or operations management, The role will analyse, maps, and optimizes organizational workflows to improve efficiency and productivity for our front-line operation teams.
  • Identify bottlenecks, document current/future states using flowcharting tools, and implement improvements.
  • Key responsibilities include cross-functional collaboration, performance monitoring, and standardizing operations.
  • Design and deploy improvements, such as automation, standard operating procedures (SOPs), or reorganization of tasks.
  • Analysing existing business processes to identify inefficiencies or bottlenecks.
  • Designing and implementing strategies for process optimisation, cost reduction, and quality enhancement.
  • Developing and maintaining process documentation to ensure clear communication of workflows across operational teams.
  • Member of cross-functional teams to drive continuous process improvement initiatives and ensuring alignment of processes with business goals.
  • Implementing new technologies or tools for agent workflow processing and opportunities to automate and streamline processes.
  • Partner with training and support to staff on new processes and best practices.
  • Facilitate and deliver process maps and process redesign sessions with relevant stakeholders.
  • Assess and manage risks associated with process changes and workflow optimisations.
  • Maintain a customer-centric approach while designing processes to enhance internal customer satisfaction.
  • Monitor and report on the success of process changes using relevant metrics and data.

Requirements

  • A bachelor’s degree in Business Administration, Operations Management, or related field or relevant experience.
  • 10+ years of demonstrable experience in process management, operations management, business analysis, or related roles.
  • GDS Experience (Sabre Preferred).
  • Expertise in project management software (e.g., MS Project, Jira), process mapping tools (e.g., Visio), and data analysis tools.
  • Familiarity with process mapping methodologies (e.g., Lean Six Sigma, Kaizen).
  • Strong analytical skills with experience in process mapping and process redesign.
  • Excellent problem-solving, leadership, and project management skills.
  • Proficiency in data analysis and performance measurement tools.
  • Experience with change management and driving the adoption of new processes.
  • Ability to manage multiple projects and meet deadlines in a dynamic environment.
Benefits
  • Company Paid Basic Life & AD&D Insurance
  • Company Paid Short-Term Disability
  • Voluntary Long-Term Disability Insurance
  • Robust Wellness Program with incentives available to save money on your medical insurance premiums.
  • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
  • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
  • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
  • Flexible Spending Accounts
  • Dependent Care Savings Account.
  • Dental Insurance Plan
  • Vision Insurance Plan
  • 9 Company Paid Holidays including the day after Thanksgiving.
  • Generous paid time off programs for vacation and sick days
  • Employee Assistance Plan with access to Talk Space Therapy
  • Family Medical Leave
  • Paid Parental Leave (4 weeks)
  • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
  • Bereavement Leave
  • 401(k) Retirement Plan with a generous match per pay period
  • Student Loan Payment Match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementoperations managementbusiness analysisprocess mappingprocess redesigndata analysisperformance measurementchange managementcost reductionquality enhancement
Soft Skills
analytical skillsproblem-solvingleadershipproject managementcross-functional collaborationcommunicationcustomer-centric approachrisk managementtime managementadaptability
Certifications
Lean Six SigmaKaizen