Global Account Manager
Corporate Travel Management (CTM) Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $100,000 per year
About the role
- Create and maintain a measurable business plan for corporate clients, to include a strategic travel management program.
- Identify cost and efficiency improvements in all aspects of client relationships through the analysis of management information and regular dialogue with client and shareholders.
- Introduce quality performance metrics where appropriate.
- Monitor and review service level agreements with the client.
- Manage the contractual terms and conditions of the client relationship and financial agreements in place including payments.
- Monitor the profitability of each account.
- Liaise with all internal international CTM and agency partner departments and staff involved with the client to deliver consistent products and services.
- Work closely with Operations to ensure optimum service delivery.
- Plan and attend client implementation and review meetings.
- Identify opportunities for commercial incentives and co-ordinate meetings with suppliers on behalf of and with clients.
- Review and recommend improvements to the client travel policy and buying procedures.
- Ensure the accuracy and timely delivery of management information.
- Maintain market and competitor awareness and brief clients on strategic developments in the industry.
Requirements
- High school diploma or equivalent required
- College degree preferred
- Minimum of five (5) years of experience in the multinational business travel sector as a Global Account Manager
- A proven track record of Multinational Account Management success in the business travel industry
- Process engineering
- Excellent Word, Excel & PowerPoint skills
- Knowledge of Self Booking Tools, MI Reporting and Quality control systems
- Fluency in another language(s) in addition to English a plus
Benefits
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums.
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
- Flexible Spending Accounts
- Dependent Care Savings Account.
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving.
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementprocess engineeringmanagement information analysisquality performance metricsfinancial agreements managementprofitability monitoringtravel policy reviewcommercial incentives identificationself booking toolsMI reporting
Soft Skills
communicationclient relationship managementstrategic planningproblem solvingteam collaborationnegotiationorganizational skillsanalytical skillsattention to detailmarket awareness