Corporate Traffic Logistics

Customer Support

• Monitor and track all active shipments to ensure on-time delivery and accurate status updates (typically 1pm to 10pm WFH after training).
• Booking/Posting next day freight and any recoveries needed.
• Ensuring to keep up with Customer distro communications.
• Serve as the main point of contact for carriers, drivers, and customers during after-hours operations.
• Proactively identify and resolve any issues or delays in transit, escalating as needed.
• Update internal systems with accurate, real-time shipment details and status changes for our customers.
• Communicate professionally with customers to provide timely updates and solutions.
• Collaborate with the day operations team to ensure a seamless transition and accurate handoff of information.
• Maintain accurate records of all communication, updates, and issue resolutions.
• Ensure compliance with company policies, safety standards, and customer requirements.

Customer Care