Call Center Specialist
Corning Credit Union
full-time
Posted on:
Location Type: Office
Location: Corning • New York • United States
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Salary
💰 $21 - $26 per hour
About the role
- Maintain appropriate knowledge of core systems and CCU’s products and services
- Answer incoming calls and member questions in a prompt and professional manner
- Present and explain beneficial products to members and assist in meeting their vast financial needs
- Open new memberships, accounts, and services
- Assist members with requests for account research needs
- Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
- Proactively educate members on the ease of doing business with CCU through our many electronic service channels
- Assumes responsibility for other projects or duties as required or assigned
Requirements
- A bachelor’s degree or other form of secondary education is preferred, commensurate work experience will also be considered
- A high school diploma or GED is required
- Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
- The ability to read and comprehend moderate to advanced instructions and correspondence
- The ability to write moderate to advanced correspondence within professional etiquette standards
- The ability to effectively present information in one-on-one and group situations
Benefits
- competitive base salary
- annual bonus plan
- exceptional benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationcustomer servicepresentation skillsproblem-solvingattention to detailprofessional etiquetteability to follow instructionsability to educateresponsibilityteamwork
Certifications
bachelor's degreehigh school diplomaGED