Cornerstone Community Financial Credit Union

Manager

• Ensures self and team members can enhance the financial lives of our members by identifying their short and long-term financial needs and goals and assisting them to achieve these goals, through active listening and confidently recommending appropriate products and services utilizing a consultative, relationship-building sales approach.
• Assists with leading, coaching and developing the branch team to meet goals and deadlines as established to include, but not limited to ensuring team members meet monthly sales requirements under CCF’s Sales and Service Plan, meet volume participation requirements for the sale of ancillary products such as credit insurance, GAP, and MBP, and effectively documenting member interviews in CCF’s core system.
• Assists with coaching team to maintain strong product knowledge through frequent observations, work inspection, and providing regular feedback.
• Assists with ensuring teller and member transactions are processed accurately, efficiently and within established compliance and credit union guidelines.
• Actively follows-up and reviews branch activities to ensure compliance.
• Assists in leading the branch team to service all members with their questions and concerns and to improve the financial lives of our membership.
• Motivates, coaches, trains, and develops the branch team holding them accountable to the service promises, mission, vision, goals and productivity standards defined by the Credit Union, in conjunction with the Member Experience Manager.
• Assists with member escalations to resolve concerns and issues.
• Assists Member Contact Experience Manager in the planning, controlling, managing and coordination of branch operation activities to include, but not limited to scheduling, maintaining adequate staffing, directing work, cross-training, reporting, overseeing loan, teller and member services operations.
• Participates and assists in conducting team member check-ins and provides input in department level sales meetings where goals are actively discussed, set and reviewed.

Assistant Branch Manager