Help Desk Specialist
Cornerstone Capital Bank
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $55,000 - $60,000 per year
About the role
- Addresses customer support calls for Empower related problems, providing call resolution
- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
- Credential setup and modifications for users in Empower System
- Research, resolve these inquiries related to loan level issues.
Requirements
- Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
- Empower /ICE support related experience preferred
- Ability to support Windows and Apple systems
- Experience utilizing remote control software to troubleshoot and resolve Empower support issues
- Strong interpersonal and communication skills
- Excellent troubleshooting and problem-solving skills
- Ability to prioritize tasks in a fast-moving environment
Benefits
- Competitive salary
- Health benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproblem-solvingcredential setupremote control softwareWindows supportApple support
Soft Skills
customer servicecommunicationinterpersonal skillstask prioritization
Certifications
Associate’s degreeVocational or Technical School