Cornerstone Building Brands

Field Service Technician, Level 2

Cornerstone Building Brands

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • responsible for performing advanced field diagnostics, repairs, and installations of windows and doors
  • demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques
  • work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care
  • utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy
  • perform diagnostics and provide technical support via phone and email to internal and external stakeholders
  • conduct water tests according to company protocols and document results using internal software
  • organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers
  • deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction
  • perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics
  • maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service
  • expand and apply knowledge of company products and industry standards to support advanced fieldwork
  • travel within assigned territory daily; overnight travel may be required depending on territory

Requirements

  • High School Diploma or equivalent required
  • AAMA Installation Training certification preferred
  • Valid driver’s license with ability to successfully clear an MVR check
  • 3–5 years of general construction or building material installation experience preferred
  • 3–5 years of fenestration manufacturing or installation experience preferred
  • Proficiency with hand and power tools
  • Ability to complete advanced diagnostics, repairs, and documentation
  • Strong understanding of installation practices for windows and doors
Benefits
  • medical, dental and vision benefits starting day 1
  • PTO
  • paid holidays
  • FSA
  • life insurance
  • LTD
  • STD
  • 401k
  • EAP
  • discount programs
  • tuition reimbursement
  • training
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced diagnosticsrepairsinstallationsinstallation practiceswater intrusion fixesdocumentation
Soft Skills
customer confidenceeffective collaborationclear communicationdependable servicedeescalation
Certifications
High School DiplomaAAMA Installation Trainingvalid driver's license