Cornerstone Building Brands

Help Desk Analyst

Cornerstone Building Brands

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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About the role

  • Respond promptly to Dealer inquiries via phone, email, and chat regarding the Quoting platform
  • Guide Dealers through the quoting process, including account setup, product configuration, pricing, and submission of quotes
  • Troubleshoot and resolve technical issues related to platform access, system errors, and data discrepancies
  • Document and track reported issues, feature requests, and feedback, escalating to technical teams when necessary
  • Provide clear, step-by-step instructions and training resources to help Dealers maximize platform functionality
  • Maintain up-to-date knowledge of platform features, updates, and best practices
  • Collaborate with cross-functional teams (Product, IT, Sales) to ensure Dealer satisfaction and continuous improvement of support processes
  • Monitor and report on common issues and trends to inform product enhancements and Dealer education initiatives

Requirements

  • High school diploma or equivalent; associate or bachelor’s degree preferred
  • Experience in a helpdesk, customer service, or technical support role, ideally supporting software platforms
  • Excellent verbal and written communication skills, with the ability to explain complex concepts simply
  • Strong problem-solving skills and attention to detail
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Proficiency with web-based applications, CRM or ticketing systems, and Microsoft Office Suite
  • Customer-centric mindset and a positive, professional attitude
  • Willingness to learn new systems and processes continuously
  • Familiarity with quoting or sales enablement platforms preferred
  • Technical certifications or training related to software support preferred
Benefits
  • medical, dental and vision benefits starting day 1
  • PTO
  • paid holidays
  • FSA
  • life insurance
  • LTD
  • STD
  • 401k
  • EAP
  • discount programs
  • tuition reimbursement
  • training
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportproblem-solvingdata discrepanciesaccount setupproduct configurationpricingsubmission of quotesweb-based applicationsCRM systems
Soft Skills
communication skillsattention to detailmultitaskingtime managementcustomer-centric mindsetpositive attitudewillingness to learncollaborationtrainingdocumentation
Certifications
technical certificationssoftware support training