Provide insightful feedback and data on recurrent issues to enhance customer service and performance
Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization
Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements
Communicate and collaborate effectively with technical teams to address customer needs
Troubleshoot and resolve technical issues promptly and efficiently
Regularly generate detailed and analytical service reports
Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs
Assess customer requirements and offer expert advice and recommendations
Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty

Requirements

A high school diploma or equivalent is required
Technical education, certifications, or related experience are preferred
A strong knowledge of Pre-Engineered Metal Buildings (PEMB) and the ability to read blueprints are essential
Experience in at least two of the following areas is preferable: 5+ years of building erection experience, 5+ years in the PEMB industry, particularly in drafting or engineering tasks, 5+ years in PEMB manufacturing, 5+ years in Field Service or Customer Service roles
Proficiency in PC-based applications, including Excel, Word, and Oracle, is required
Exceptional oral and written communication skills are necessary
The ability to travel periodically (approximately 10%) for on-site visits

Benefits

medical, dental and vision benefits starting day 1
PTO
paid holidays
FSA
life insurance
LTD
STD
401k
EAP
discount programs
tuition reimbursement
training and professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

building erectionPEMB industrydraftingengineeringPEMB manufacturingcustomer servicetroubleshootingdata analysisreport generationblueprint reading

Soft Skills

customer relationship managementcommunicationcollaborationproblem-solvingfeedback gatheringtrust-buildinganalytical thinkingprofessionalisminterpersonal skillsadaptability

Certifications

technical educationrelated experience