CoreX

German and English Customer Care Specialist

CoreX

full-time

Posted on:

Location Type: Remote

Location: Croatia

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About the role

  • Deliver thoughtful, user-friendly support via email, chat, and phone, depending on the platform
  • Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation
  • Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed
  • Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams
  • Be part of a dedicated project team, focused on providing excellent support within a clearly defined scope

Requirements

  • Fluent in German (native or near-native level) with a solid English knowledge (B1 or higher), written and spoken
  • Based in Croatia, Serbia or Bosnia and Herzegovina
  • Comfortable with digital tools and quick to learn new digital platforms
  • Strong problem-solving abilities and attention to detail
  • Empathetic communicator able to put themselves in other’s shoes and communicate with ease
  • Customer service experience is desirable, but not mandatory
Benefits
  • An employer that cares about your work experience
  • A stable and competitive income
  • Monday–Friday regular work hours for a great work-life balance
  • An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia
  • Additional vacation days based on tenure
  • An opportunity to grow and develop in your career
  • MultiSport membership option (currently in Croatia only due to program availability)
  • A truly great team by your side with a transparent and open work culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingattention to detailempathetic communicationcustomer service