CoreX

Customer Support

• Deliver thoughtful, user-friendly support via email, chat, and phone, depending on the platform
• Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation
• Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed
• Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams
• Be part of a dedicated project team, focused on providing excellent support within a clearly defined scope

German and English Customer Care Specialist