Participate in customer-facing meetings to align strategic objectives and determine business and technical requirements for tailored solution development.
Drive customer confidence and acceptance by articulating value through demonstrated cost savings and operational efficiencies.
Manage assigned accounts and opportunities, ensuring ongoing customer satisfaction, retention, and account growth.
Demonstrate leadership presence by ensuring the site and computer rooms are consistently customer-ready, reinforcing a culture of operational excellence.
Evaluate customer deployment requests against CoreSite’s data center deployment criteria to determine feasibility.
Prepare and deliver technical proposals, analysis, and architectural design overviews for existing and potential customers.
Lead in-depth product and solution discussions, clearly communicating features and benefits aligned with CoreSite’s service offerings.
Conduct comprehensive assessments of customer IT environments, including network, power, cooling, and space, and design tailored solutions, including on-site walkthroughs.
Develop deep technical expertise in CoreSite’s infrastructure to optimize space and power utilization and propose future improvements.
Prepare cost estimates by both studying blueprints, drawings, and customer-provided documentation, and by consulting with other technical experts as needed.
Promote core space/power solutions and interconnection services (e.g., OCX, Any2), ensuring competitive, value-driven designs that support deal conversion.
Perform technical qualification by actively listening and asking thoughtful, strategic questions to uncover customer needs, technical requirements, and solution readiness.
Develop and maintain deep technical expertise in electrical and mechanical design, built capacity, and design capacity of each computer room, including space, cooling, power, and distribution.
Coordinate with external vendors and contractors to evaluate, select, and/or integrate third-party technical solutions as required by the customer environment.
Manage and optimize designs while maximizing leasable square footage.
Select panels for dedicated, shared, and power-through-portal deals, monitoring and managing the case queue daily.
Track panel quantity and balance Power Distribution Units (PDUs) at the computer room level to maintain efficiency and redundancy.
Optimize rack placement and power density to achieve capacity goals for each computer room.
Monitor remaining capacity of each computer room by tracking new leases and customer churn, using CIM reports as a guide, and maintaining ownership of capacity definitions in partnership with CIM.
Develop a master plan for remaining space in each computer room, accounting for the impact of physical layout, design changes, and customer churn on rack positions and leased kilowatts.
Partner with Sales teams to define, position, and design tailored technology solutions that meet customer needs and business objectives.
Collaborate on RFP/RFI responses and proposal development.
Develop sales tools and training materials to support the Sales team, staying current on CoreSite’s product offerings and latest developments in core products to ensure accurate and effective internal training and enablement.

Requirements

Ability to thrive in a hybrid work model, with regular onsite presence of up to four days per week.
Ability to travel up to 25%, with the potential for increased travel or in-office presence as business needs evolve
Strong, in-depth knowledge of data center infrastructure, including mechanical and electrical systems, cloud services, storage technologies, and networking technologies such as multi-gigabit Ethernet and optical solutions, multi-protocol and converged services, IP VPN (MPLS), and Internet/VOIP services.
Strategic and customer-facing, with the ability to identify market opportunities, communicate technical concepts to both technical and non-technical audiences, and guide customers and internal teams toward scalable, efficient solutions.
Exceptional communication, collaboration, and interpersonal skills with the ability to write clearly, present effectively, and build trusted relationships across teams, customers, and vendors.
Self-motivated, highly organized, and results-driven, with strong problem-solving skills and the initiative to manage multiple complex projects, meet deadlines, and deliver high-quality outcomes.
Capable of delivering effective presentations and developing clear documentation, training materials, and technical proposals.
Committed to continuous learning and team development through mentorship, knowledge sharing, and active participation in industry learning opportunities such as educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Bachelor's degree in a technical field preferred, or equivalent combination of education and experience.
5+ years of experience in Sales Engineering, Systems Engineering, or a related IT field.
Data center industry experience strongly preferred.
Strong understanding of enterprise networking technologies, including architecture, protocols, and service models.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data center infrastructuremechanical systemselectrical systemscloud servicesstorage technologiesnetworking technologiesmulti-gigabit EthernetIP VPN (MPLS)technical proposalsarchitectural design

Soft Skills

communication skillscollaboration skillsinterpersonal skillsproblem-solving skillsorganizational skillsself-motivatedresults-drivenpresentation skillsmentorshipknowledge sharing

Certifications

Bachelor's degree in a technical field