Corelight

Manager

• Own the end-to-end renewal process for an assigned portfolio of customers, driving timely and successful contract renewals.
• Build trusted relationships with customers and serve as a strategic partner throughout the renewal lifecycle.
• Achieve and maintain renewal rates of 90% or higher while supporting company retention and revenue goals.
• Identify renewal risk early and develop mitigation plans in partnership with Account Executives, Technical Account Managers, and Customer Success.
• Partner with Sales to identify and qualify expansion opportunities, including upsell and cross-sell opportunities.
• Forecast renewals accurately and maintain opportunity data within Salesforce.
• Collaborate with Finance, Legal, and Operations to ensure timely and accurate contract execution.
• Work closely with Product and Marketing teams to share customer feedback, identify adoption trends, and support customer education initiatives.
• Continuously improve renewal processes, reporting, and customer engagement strategies.
• Meet or exceed established renewal, forecast accuracy, and operational performance metrics.

Renewals Manager

Application Engineer

• Drive End-to-End Architecture: Lead software design and implementation from conception through to testing, monitoring, and robust CI/CD practices.
• Mentor and Cultivate Talent: Provide technical guidance to junior engineers through design reviews, architectural oversight, and the promotion of performant, maintainable code standards.
• Implement High-Availability Systems: Build and manage automated test suites, sophisticated monitoring tools, and proactive alerting mechanisms to ensure platform stability.
• Strategic Agile Collaboration: Partner closely with Product Managers and Scrum Masters to refine epics, provide accurate estimates, and ensure a predictable, high-quality release schedule.
• Continuous Innovation: Proactively research and propose emerging technologies and industry trends to improve software development practices and maintain Corelight’s competitive edge.

Renewals Manager

Lead Software Engineer – Applications