Renewals Manager

Corelight

Renewals Manager protecting and growing customer relationships and driving successful contract renewals at Corelight. Collaborating with multiple teams to maximize customer value and retention.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $180,000 - $214,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end renewal process, achieving high renewal rates, and fostering strong customer relationships. Proficient in using Salesforce for opportunity management and data analysis to drive retention and revenue growth.

Highest-signal resume keywords

Renewal ManagementCustomer Relationship ManagementSalesforce ProficiencyAnalytical MindsetNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract RenewalData AnalysisForecastingRisk MitigationCustomer Engagement Strategies

Soft Skills

Strong Communication SkillsOrganizational SkillsTeam CollaborationTime ManagementResults-Driven

Tools & Technologies

SalesforceEnterprise CRM

Industry Keywords

CybersecurityEnterprise SoftwareSaaSCustomer SuccessAccount Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the end-to-end renewal process for an assigned portfolio of customers, driving timely and successful contract renewals.
Build trusted relationships with customers and serve as a strategic partner throughout the renewal lifecycle.
Achieve and maintain renewal rates of 90% or higher while supporting company retention and revenue goals.
Identify renewal risk early and develop mitigation plans in partnership with Account Executives, Technical Account Managers, and Customer Success.
Partner with Sales to identify and qualify expansion opportunities, including upsell and cross-sell opportunities.
Forecast renewals accurately and maintain opportunity data within Salesforce.
Collaborate with Finance, Legal, and Operations to ensure timely and accurate contract execution.
Work closely with Product and Marketing teams to share customer feedback, identify adoption trends, and support customer education initiatives.
Continuously improve renewal processes, reporting, and customer engagement strategies.
Meet or exceed established renewal, forecast accuracy, and operational performance metrics.

Requirements

What you’ll need

3+ years of experience in renewals, account management, customer success, sales, or another customer-facing commercial role.
Experience managing customer relationships and negotiating commercial agreements.
Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent combination of education and relevant professional experience.
Experience in cybersecurity, enterprise software, SaaS, or another technology industry preferred.
Strong written and verbal communication skills with the ability to engage stakeholders at multiple organizational levels.
Demonstrated ability to identify business value and create compelling reasons for customers to renew and expand.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Experience using Salesforce or another enterprise CRM.
Analytical mindset with the ability to identify trends, assess renewal risk, and make data-driven decisions.
Collaborative, team-oriented approach with a strong sense of ownership and accountability.
Results-driven with a consistent track record of meeting or exceeding performance goals.

Benefits

Comp & perks

Equity and additional benefits will also be awarded.