Core-VA Solutions

Medical Support Specialist, Spanish/English

Core-VA Solutions

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • - Review and organize patient information remotely to support care coordination and provider follow-ups.
  • - Assist with patient assessments by gathering relevant details through chart review, intake information, and care coordination tasks.
  • - Update patient records, care plans, and documentation in coordination with healthcare providers.
  • - Review and manage medication lists and support medication refill coordination by routing requests to providers or pharmacies.
  • - Maintain accurate and up-to-date patient records in electronic health record (EHR) systems.
  • - Communicate with Spanish-speaking patients and families to support care coordination, appointment reminders, education, and follow-ups (non-clinical).
  • - Report patient concerns or changes to the appropriate healthcare team and document accordingly.
  • - Utilize telehealth platforms and secure communication tools for virtual interactions.
  • - Ensure HIPAA compliance and maintain patient confidentiality at all times.
  • - Organize and manage healthcare documentation, schedules, and records.

Requirements

  • **Skills**
  • - Conversational Spanish proficiency (spoken) required; ability to understand and respond in common patient-care scenarios.
  • - High attention to detail when handling healthcare documentation and patient records.
  • - Clear verbal and written communication skills with patients, families, and healthcare teams.
  • - Proficiency with telehealth platforms and virtual communication tools.
  • - Strong organizational and time-management skills.
  • - Working knowledge of HIPAA and patient confidentiality requirements.
  • **Experience**
  • - Experience in a remote, virtual, or healthcare support role preferred.
  • - Experience using Electronic Health Record (EHR) systems (e.g., Epic, Cerner, or similar).
  • - Experience supporting medication coordination processes and patient follow-ups is a plus.
  • - Familiarity with scheduling tools and secure messaging platforms is an advantage.
Benefits
  • - **Work From Home**
  • - **Paid Training**
  • - **Competitive Pay Rates**
  • - **Paid Time Off**
  • - **Holiday Pay**
  • - **Strong Support System**
  • - **Long-Term/Permanent Work Opportunity**
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHR systemsmedication coordinationpatient assessmentschart reviewcare coordinationdocumentationscheduling toolstelehealth platformssecure messaging
Soft Skills
attention to detailverbal communicationwritten communicationorganizational skillstime-management skills