Cordance

Customer Success, Account Manager

Cordance

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own executive-level relationships within assigned territories.
  • Lead strategic business reviews demonstrating value and ROI.
  • Advocate for customer needs internally.
  • Own renewals end-to-end including forecasting and negotiation.
  • Identify and mitigate churn risk.
  • Lead value-based pricing and expansion discussions.
  • Identify upsell and expansion opportunities.
  • Drive expanded adoption across housing and residence life functions.
  • Represent eRezLife at regional and national housing associations.
  • Present at conferences and industry events.
  • Travel as needed for customer and association engagement.
  • Participate in the onboarding and adoption process for clients.
  • Translate customer feedback into product insights and recommendations.
  • Maintain CRM discipline and contribute to marketing efforts.

Requirements

  • 5–8+ years combined experience in Customer Success, Account Management, and Residence Life/Housing.
  • Proven success with task and project management.
  • Proven ability to retain an existing customer base and optimize the customer experience, fueling increases to ARR targets.
  • Strong executive presence and presentation skills.
  • Residence life or housing operations experience.
  • Experience with systems like Salesforce, HubSpot, MailChimp, Subskribe, and Canva.
  • Conference presentations and association involvement.
  • Willingness to travel.
Benefits
  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
  • 12 weeks paid leave for all employees.
  • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
  • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementproject managementrenewals forecastingnegotiationvalue-based pricingupsellingcustomer experience optimizationCRM discipline
Soft Skills
executive presencepresentation skillsadvocacyrelationship managementstrategic thinking