Cordance

Implementation Specialist

Cordance

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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About the role

  • Own the full onboarding lifecycle — from requirements gathering to post-launch review — ensuring timelines, milestones, and deliverables are met.
  • Partner with customers to identify use cases, workflows, and success criteria that guide system configuration and setup.
  • Manage data imports, integrations, and custom configurations to ensure systems align with customer needs.
  • Collaborate with internal product, engineering, and support teams to troubleshoot issues and optimize implementation processes.
  • Identify recurring onboarding challenges and propose scalable, repeatable solutions to improve efficiency and quality.
  • Track and report implementation metrics, customer satisfaction, and launch readiness across projects.
  • Be a voice of the customer in internal discussions, influencing roadmap priorities and process improvements.

Requirements

  • 2–5 years of experience in implementation, onboarding, or customer success roles — preferably in a SaaS or technology environment.
  • Strong project management skills with the ability to manage multiple customer implementations simultaneously.
  • Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.).
  • Excellent communication and relationship-building skills — both with customers and internal stakeholders.
  • High attention to detail and a process-driven mindset.
  • Comfort working in fast-paced, evolving environments with distributed teams.
  • Experience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery.
Benefits
  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
  • 12 weeks paid leave for all employees.
  • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
  • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationonboardingdata importsintegrationssystem configurationproject managementAPIsSaaS
Soft Skills
communicationrelationship-buildingattention to detailprocess-driven mindsetcollaborationinfluencing