Cordance

Account Manager

Cordance

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the primary relationship owner for a portfolio of mid-market and enterprise accounts.
  • Build trust and alignment with decision-makers and day-to-day champions across customer organizations.
  • Proactively manage contract renewals to ensure consistent customer satisfaction and retention.
  • Anticipate risks, identify at-risk accounts early, and execute mitigation strategies to maintain long-term relationships.
  • Identify expansion opportunities within your book of business by uncovering additional use cases, products, or features that deliver ROI.
  • Partner with Sales Leadership and Marketing to design and execute targeted account growth campaigns.
  • Develop detailed account plans that track health, usage, renewal timelines, and growth potential.
  • Leverage CRM data and customer insights to prioritize opportunities and plan proactive engagement.
  • Deeply understand customer goals, challenges, and success metrics.
  • Position Cordance solutions to drive measurable business outcomes, acting as a strategic advisor rather than a transactional contact.
  • Work closely with Customer Success, Sales Leadership, and Marketing to deliver coordinated value and seamless customer experiences.
  • Share actionable feedback with Product and Marketing to inform go-to-market and customer engagement strategies.
  • Maintain accurate forecasts and renewal tracking within HubSpot (primary CRM across BUs).
  • Drive operational excellence through consistent pipeline visibility and disciplined communication.

Requirements

  • 5+ years of account management or customer-facing SaaS experience with a strong record of retention and account growth.
  • Proven ability to manage a portfolio of mid-market or enterprise accounts with multiple stakeholders.
  • Demonstrated success driving upsell and cross-sell revenue through consultative engagement.
  • Strong relationship-building, communication, and negotiation skills.
  • Analytical mindset with the ability to assess account health, interpret metrics, and develop data-driven plans.
  • Proficiency in CRM tools (HubSpot preferred) for tracking renewals, opportunities, and forecasting.
  • High degree of ownership, organization, and accountability in managing customer success and revenue outcomes.
Benefits
  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
  • 12 weeks paid leave for all employees.
  • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
  • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer-facing SaaS experienceretention strategiesupsell revenuecross-sell revenuedata-driven planningaccount health assessmentmetrics interpretation
Soft Skills
relationship-buildingcommunication skillsnegotiation skillsanalytical mindsetownershiporganizationaccountability