Coral Touristik GmbH

Operations Associate, Emergency Hotline

Coral Touristik GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Düsseldorf • Germany

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About the role

  • You provide 24/7 ad hoc support to our customers and business partners in the event of short‑term (flight‑related) special cases.
  • This includes: identifying the problem, communicating with end customers, service providers, Destination Management Companies and colleagues (internal reporting), and sourcing/booking alternative airports.
  • For all customer emergencies you independently find a solution that balances customer satisfaction and cost‑efficiency.
  • Rotating 3‑shift schedule within a five‑person team with day, late and night shifts.
  • Close coordination with the Flight Operations department and the Service Center.
  • Cross‑departmental support.

Requirements

  • Knowledge of the DACH tourism market (Germany, Austria, Switzerland) is an advantage
  • Preferred: vocational training in tourism or a related degree
  • Systems: WBS BLANK, TraSo xRes, Midoco, Amadeus GDS, A3M
  • Languages: Fluent German and English, both written and spoken
  • Strong communication skills and reliability
Benefits
  • Team spirit: Family‑like atmosphere, flat hierarchies and a multicultural company culture
  • Flexibility: Option to work remotely/hybrid
  • Vacation: Up to 30 days to fully recharge
  • Complimentary refreshments: Coffee, tea, water and seasonal fruit provided
  • Relaxing breaks: Enjoy breaks on our furnished outdoor terrace with Rhine views
  • Travel discounts: Preferential rates for your holiday trips
  • Urban Sports Club: Subsidised membership for your fitness
  • Discounts: Deals at FitX gym and more via our Corporate Benefits platform
  • JobRad: Take advantage of a discounted JobRad (company bike)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vocational training in tourismrelated degreeFluent GermanFluent English
Soft Skills
strong communication skillsreliabilityproblem identificationcustomer satisfactioncost-efficiency