Coral Touristik GmbH

Operations

• You provide 24/7 ad-hoc support to our customers and business partners in the event of short-notice (flight-related) special cases.
• Identify the problem
• Communicate with end customers, service providers, destination management companies, and colleagues (internal reporting)
• Arrange/book alternative airports
• For all customer emergencies, you independently find a solution that considers customer satisfaction and cost-effectiveness.
• Rotating 3-shift schedule within a 5-person team with day, late, and night shifts
• Close coordination with the flight department and the service center
• Cross-departmental support

Sachbearbeiter Operations, Notfallhotline