CORA Group

Senior Account Director, APAC

CORA Group

full-time

Posted on:

Location Type: Remote

Location: Australia

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Job Level

Senior

About the role

  • Own and lead a portfolio of strategic accounts across APAC, including some of CORA Loyalty’s most important and complex client relationships.
  • Act as the senior strategic and relationship lead for named accounts, building trusted ties with executive sponsors and key stakeholders across marketing, digital, loyalty, operations, finance, procurement, technology, and partner teams.
  • Develop and maintain rigorous account plans covering client objectives, programme performance, stakeholder mapping, renewal readiness, risk management, innovation priorities, service improvement actions, and executive engagement.
  • Lead quarterly business reviews, executive reviews, governance forums, and strategic planning sessions with clients, ensuring CORA Loyalty is positioned as a trusted adviser rather than a reactive supplier.
  • Maintain a clear view of account health across the portfolio, identifying delivery, commercial, relationship, operational, or organisational risks early and driving disciplined mitigation plans.
  • Partner closely with delivery, product, analytics, support, finance, and leadership teams to ensure commitments are met, issues are resolved promptly, and the client experience is coherent across markets and functions.
  • Drive strong retention and renewal outcomes across the portfolio through proactive stewardship, credible executive engagement, and clear control of risks, dependencies, and service commitments.
  • Help clients realise more value from CORA Loyalty’s platform, services, and strategic capabilities by aligning account activity to client priorities, programme performance, and measurable business outcomes.
  • Serve as a senior escalation point for strategic accounts, balancing client advocacy with commercial rigour, delivery realism, and sound judgement.
  • Create stronger regional consistency in governance, reporting, stakeholder coverage, and working cadence across APAC accounts, while respecting local market realities.
  • Support and potentially lead members of the account management team in the region, acting as a coach, mentor, and operating leader as the function develops.
  • Raise the standard of account management discipline across the business through stronger planning, governance hygiene, renewal readiness, forecasting, stakeholder management, and internal visibility.
  • Represent the voice of the customer internally, helping to influence product direction, service improvement, process design, and account operating models.
  • Work constructively with leadership when contractual change, scope evolution, or complex client decisions arise, while remaining focused on stewardship of the existing account base.

Requirements

  • 10 to 15+ years of experience in strategic account management, client leadership, customer success, consulting, enterprise relationship management, or adjacent commercial roles within loyalty, SaaS, MarTech, payments, commerce, incentives, or related technology-enabled services.
  • Significant experience leading large, complex, multi-stakeholder accounts, ideally including multinational, regional, or multi-market clients across APAC.
  • Strong track record of retaining and deepening enterprise client relationships over time, including renewals, executive stakeholder development, and long-range account planning.
  • Experience engaging credibly with senior client stakeholders, including C-suite and executive-level sponsors.
  • Demonstrated ability to lead account strategy while co-ordinating delivery, product, support, analytics, operations, and finance teams in a matrixed environment.
  • Experience working with complex commercial structures, including MSAs, SOWs, renewals, pricing governance, procurement processes, and contract discussions.
  • Strong understanding of governance cadence, service reviews, executive reporting, and the mechanics of running strategic accounts with discipline.
  • Experience operating across different markets, cultures, and stakeholder expectations, with the judgement to adapt style without losing consistency.
  • Strong leadership instincts, with experience coaching, mentoring, or managing account managers or adjacent client-facing teams.
  • High commercial acumen, excellent written and verbal communication, and the executive presence to lead difficult conversations internally and externally.
  • Ability to operate with autonomy, structure ambiguity, and maintain clear priorities across a demanding portfolio.
  • Strong command of CRM, account reporting, forecasting, and portfolio hygiene.
Benefits
  • Commercially astute, but not reckless.
  • Strategic in outlook, but willing to get into the detail.
  • Calm under pressure, with sound judgement in difficult client situations.
  • Credible with executives, delivery teams, and leadership alike.
  • Naturally collaborative, but comfortable taking ownership and making decisions.
  • Organised enough to bring structure to complexity.
  • Ambitious enough to build, not merely maintain.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementclient leadershipcustomer successenterprise relationship managementaccount strategygovernance cadenceaccount reportingforecastingportfolio hygienecontract discussions
Soft Skills
leadershipcoachingmentoringcommunicationexecutive presencejudgementadaptabilityrelationship buildingstakeholder managementproblem-solving