Director of Product – Readers & Learners
The New York Public Library
Senior Product Manager – Platform
Copia Automation
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $152,000 - $195,000 per year
Job Level
Senior
About the role
- Working with the Head of Product, you'll develop actionable hypotheses that guide our product initiatives, contributing to product roadmaps and strategy
- In partnership with engineering, you’ll prioritize and manage the project backlog in alignment with the product roadmap.
- You’ll work closely with engineering to define requirements and create specifications for new projects or features
- You will manage customer feedback channels and market research activities, using data to validate or adjust product iterations
- You will work cross functionally with marketing, success, and engineering for product launch planning. Own the platform roadmap: Define and prioritize initiatives that improve performance, reliability, security, and extensibility of Copia’s core platform
- Lead the self-hosted product experience: Be responsible for the installation, configuration, and ongoing deployment experience of Copia’s self-hosted offerings
- Drive cross-functional impact: Partner with other product teams (Source Control, DeviceLink, Copilot) to identify common platform needs and deliver shared solutions
- Scale enterprise readiness: Ensure Copia meets the requirements of large enterprise customers (e.g., SSO/IAM, compliance, scalability, observability)
- Customer & stakeholder engagement: Act as both an internal platform advocate and an external product expert, working directly with enterprise customers, solution engineers, and leadership
- Metrics & outcomes: Establish KPIs for platform adoption, reliability, and customer success with self-hosted deployments; measure impact on retention and customer satisfaction
Requirements
- You have 5-7 years of hands-on product management experience, with at least 2 years focused on platform or infrastructure products. Ideally, you have experience in fast-paced product organizations or high-growth startups
- You thrive in a startup environment and are resourceful, adaptable, and execution-driven
- You create clarity out of ambiguity
- You're an excellent communicator, skilled at aligning various stakeholders around immediate objectives and deliverables
- Your low ego makes you receptive to feedback and agile in adjusting plans
- You have experience delivering self-hosted, on-prem, or hybrid enterprise software
- You have strong technical acumen—you can engage deeply with engineering on infrastructure, deployment models, and system design tradeoffs
- You’ve proven your ability to translate technical capabilities into customer and business value
- You have experience working with enterprise customers and balancing requirements across security, compliance, and scalability
Benefits
- In addition to salary, full-time Copia employees are granted equity shares and generous benefits, including unlimited PTO.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementplatform productsinfrastructure productsself-hosted softwareon-prem softwarehybrid enterprise softwaresystem designdeployment modelsKPI establishmentdata analysis
Soft skills
communicationstakeholder alignmentadaptabilityexecution-drivenclarity in ambiguityreceptiveness to feedbackagility in planningresourcefulnesscross-functional collaborationcustomer engagement
