Copia Automation

Field Engineer

• Collaborate closely with the post-sales team for deployments of DeviceLink and Source Control solutions
• Provide comprehensive support to key accounts who have deployed Copia
• Work closely with product and engineering teams on custom integration requirements
• Engage proactively with customers on best-practices for OT networks security
• Lead customer training and enablement sessions
• Provide timely technical support to customers through various channels
• Travel up to 15-25% for on-site support

Field Applications Engineer

Account Executive

• Self-generate pipeline: Pipeline growth from both current customers and new customers is critical for our team’s success.
• Build trusted executive relationships: Establish and nurture strong relationships with key decision-makers and influencers within target accounts.
• Collaborate cross-functionally: Partner closely with Solution Engineers, Marketing, Customer Success, and RevOps/Data teams to ensure seamless handoffs, strong customer value, and alignment across Copia and the customer journey.
• Identify and actively participate in relevant trade associations
• Drive revenue and sales execution: Manage the full sales cycle.
• Pipeline management & forecasting: Accurately manage pipeline health.
• Deliver & exceed revenue targets: Consistently achieve or exceed quota through sales execution.
• Contribute to sales excellence and continuous improvement: Provide feedback to help refine Copia’s sales playbooks, messaging, and enablement content.

Account Executive, Enterprise

Sales Development Rep

• Identify potential customers and generate new business opportunities for the company
• Contact and qualify potential customers
• Set meetings for your Sales Director/Account Executive and follow up on leads
• Track progress towards meeting sales goals
• Collaborate with the sales team and the Director of Sales to develop strategies for reaching sales targets
• Use customer relationship management (CRM) software to manage leads and sales activities
• Stay up-to-date on market trends, competition, and industry developments
• Provide regular reports on sales activities and results to management

Sales Development Representative

Product Manager

• Working with the Head of Product, you'll develop actionable hypotheses that guide our product initiatives, contributing to product roadmaps and strategy
• In partnership with engineering, you’ll prioritize and manage the project backlog in alignment with the product roadmap.
• You’ll work closely with engineering to define requirements and create specifications for new projects or features
• You will manage customer feedback channels and market research activities, using data to validate or adjust product iterations
• You will work cross functionally with marketing, success, and engineering for product launch planning. Own the platform roadmap: Define and prioritize initiatives that improve performance, reliability, security, and extensibility of Copia’s core platform
• Lead the self-hosted product experience: Be responsible for the installation, configuration, and ongoing deployment experience of Copia’s self-hosted offerings
• Drive cross-functional impact: Partner with other product teams (Source Control, DeviceLink, Copilot) to identify common platform needs and deliver shared solutions
• Scale enterprise readiness: Ensure Copia meets the requirements of large enterprise customers (e.g., SSO/IAM, compliance, scalability, observability)
• Customer & stakeholder engagement: Act as both an internal platform advocate and an external product expert, working directly with enterprise customers, solution engineers, and leadership
• Metrics & outcomes: Establish KPIs for platform adoption, reliability, and customer success with self-hosted deployments; measure impact on retention and customer satisfaction

Senior Product Manager – Platform

Full-stack Engineer

• Solve hard, ambiguous scaling problems with our automated backup solution
• Expand the capabilities of the DeviceLink Agent to new parts of the DevOps lifecycle, like monitoring or deployment
• Support the enterprise user management features of Copia
• Learn from your teammates, as well as mentor them with new information. Much of this learning will come via our strong code review culture.
• Develop high-quality, scalable, and maintainable software solutions
• Write clear documentation for technical and non-technical audiences

Field Applications Engineer

Account Executive, Enterprise

Sales Development Representative

Senior Product Manager – Platform

Senior Software Engineer