Copia Automation

Marketing

• Own end-to-end execution of email nurtures, webinars, paid campaigns, and other demand gen programs. Monitor asset and campaign performance metrics and report on results.
• Plan and manage trade shows, hosted events, and webinars including vendor coordination, logistics, and pre/post-event content and follow-up.
• Write and refine B2B marketing content (blogs, case studies, emails, social posts) while helping maintain brand style guidelines. You don't write everything from scratch, but you elevate the quality of everything you touch.
• Assist with briefing industry analysts, preparing supporting materials, and coordinating logistics for analyst interactions.

Marketing Programs Manager

Solutions Engineer

• Be the technical authority in Copia's most important enterprise opportunities, owning discovery, evaluation design, architecture recommendations, and executive communication
• Partner directly with Strategic Sales Directors to drive complex, multi-stakeholder deals from first conversation through signed agreement and successful deployment
• Translate industrial engineering reality into business and compliance language for audiences ranging from plant floor engineers to Fortune 500 CISOs
• Build the technical evaluation playbooks, reference architectures, and POC frameworks the next SE hire will use on day one
• Contribute directly to deal outcomes in Utilities, DoD/Aerospace, Food and Beverage, CPG, and Data Center verticals
• Represent Copia at industry events and customer advisory sessions as a credible voice in OT security, resilience, and industrial automation modernization
• Lead technical discovery across OT, IT, Controls Engineering, and Security stakeholders within the same enterprise account
• Build and execute formal evaluation project plans with defined milestones, success criteria, and exit criteria
• Deliver tailored demonstrations and technical presentations to both plant floor engineers and C-suite executives
• Identify and surface technical risks early in the deal cycle before they become blockers or surprises
• Author technical sections of proposals, RFP responses, and security questionnaires
• Develop and maintain reusable technical collateral including reference architectures, deployment guides, and objection-handling playbooks
• Guide customers through modernization of automation engineering workflows using ICLM principles
• Discuss version control for PLC logic and change management for control systems in practical, operational terms
• Translate DevOps-style engineering practices into OT-relevant language that resonates with automation teams
• Identify workflow gaps and present Copia's ICLM framework as the structured, proven path forward
• Engage customers on ICS security risks, regulatory obligations including NIS2, NERC CIP, IEC 62443, NIST CSF, and FDA 21 CFR Part 11, and OT-specific threat models
• Support conversations around network segmentation, Purdue model architecture, and cloud integration constraints in air-gapped or hybrid OT environments
• Evaluate customer architecture against OTDR requirements and assist in defining and documenting their OT disaster recovery posture
• Serve as a credible voice in conversations with OT Security teams, CISOs, and compliance stakeholders
• Recommend Copia deployment approaches across single-site pilots and multi-facility enterprise rollouts at scale
• Identify OT infrastructure constraints, network segmentation requirements, and integration dependencies before they become deployment issues
• Collaborate with Copia's Deployment and Customer Success teams to ensure implementation success and clean handoffs
• Define and document post-pilot expansion pathways with clear technical and commercial milestones
• Develop reusable technical frameworks, demo environments, and evaluation playbooks that scale beyond individual deals
• Mentor and onboard future Solutions Engineers as the team grows
• Contribute structured product feedback from the field, surfacing capability gaps, integration questions, and customer objections with enough specificity to be actionable for engineering
• Represent Copia at industry events, customer advisory sessions, and technical forums

Strategic Technical Solutions Engineer

Customer Success Manager

• Own and manage a portfolio of strategic enterprise customer relationships from onboarding through renewal and expansion
• Act as a trusted advisor to customers, helping them achieve measurable business outcomes from Copia
• Develop and maintain strong relationships with engineering teams, operational leaders, and executive stakeholders
• Lead regular customer engagements including onboarding sessions, strategic planning discussions, and business reviews
• Identify adoption risks early and drive proactive solutions to ensure long-term success and retention
• Partner with Sales on renewal and expansion opportunities while ensuring a smooth and predictable customer lifecycle
• Work closely with Product, Engineering, Support, and Marketing to resolve issues and improve the overall customer experience
• Translate complex customer needs into clear internal feedback that helps inform product direction
• Guide customers toward Copia best practices and help them maximize the value of the platform
• Represent the voice of the customer internally and advocate for improvements that support long-term customer success
• Help shape Customer Success processes and contribute to building a scalable CS organization as Copia grows

Senior Customer Success Manager

Analytics Engineer

• Automate GTM operations: Build and maintain automated data pipelines, CRM integrations, and workflow tools that replace manual sales ops work with scalable, reliable systems.
• Build BI infrastructure from the ground up: Design and own our data stack – from ingestion and transformation to dashboards – so that GTM leaders have trustworthy, self-serve access to the metrics that matter.
• Advise leadership with rigorous analysis: Partner with stakeholders across the company to translate ambiguous, high-priority business problems into clear, data-driven strategies. Present findings and recommendations to executive leadership.
• Design and ship internal AI apps: Build AI-powered internal tools and applications that give the team lasting leverage – moving beyond one-off analyses to products your colleagues use every day.

Analytics Engineer, BizOps

Security Engineer

• Develop, tune, and automate detection and alerting pipelines; support incident response investigations and root-cause analysis
• Lead endpoint and server hardening efforts across Windows, macOS, and Linux systems, ensuring secure configurations and continuous compliance
• Mature and maintain enterprise detection and response capabilities; drive toward 100% visibility and monitoring coverage across all assets
• Oversee vulnerability management lifecycle — from scanning and triage to remediation tracking and executive reporting
• Design and implement security automation to streamline access management, alert triage, and compliance evidence collection
• Develop, enforce, and continuously refine Zero Trust Network Access (ZTNA) policies for both on-premises and cloud environments
• Collaborate with engineering teams to support threat modeling, application security reviews, and secure-by-design architecture decisions

Security Lead Engineer

Engineer

• Take ownership of challenging technical projects across cloud, on-prem, and bare metal environments
• Deploy and test our web application across various cloud providers and self-hosted infrastructures across Linux and Windows Server
• Develop tools that enable an efficient SDLC capable of delivering to cross-platform targets
• Work with modern infrastructure stacks, including Kubernetes, virtualization platforms, and hybrid cloud/on-prem
• Solve scaling and reliability challenges in our cloud offering as we onboard new customers
• Maintain a high bar for service availability and performance while handling customer data with best-in-class security practices
• Apply cloud-native design principles to architect infrastructure supporting real-world industrial workloads
• Provide technical guidance and help define the roadmap with time for deep engineering work and minimal interruptions
• Support our self-hosted customers as they onboard and operate our platform

Senior Platform Engineer

• Partner with sales team members to support opportunities from early discovery through close
• Deliver compelling product demonstrations tailored to industrial automation use cases
• Conduct technical discovery sessions to understand prospect environments, requirements, and constraints
• Assist with technical architecture discussions (networking, security, deployment options)
• Maintain competitive awareness and help position Copia against alternative solutions
• Identify and communicate technical risks early in the deal cycle
• Capture deal-driven requirements and share structured feedback with Product and Engineering
• Partner with Product to validate requirements and provide input on feature prioritization based on revenue impact
• Assist with creation and delivery of internal sales enablement sessions on product capabilities and technical messaging
• Document technical findings from discovery and ensure consistent internal handoff notes