The New York Public Library

Director of Product – Readers & Learners

The New York Public Library

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $160,000 - $180,000 per year

Job Level

Lead

About the role

  • Own the product strategy and development for the digital Readers & Learners portfolio
  • The development of product plans, roadmaps, and KPIs and OKRs
  • The “voice of the customer” to ensure staff & patron needs are front and center
  • The stakeholder management for the Readers & Learners portfolio
  • Translation of broad business and user needs into non-ambiguous requirements and product user stories for our development teams
  • Best practices of product development to the entire product discovery and delivery team & ensure everyone is running in unison
  • Learn about patron needs, latest technologies, and constraints to properly represent them in key decision making moments
  • Improve the reach, impact and value delivered to patrons by our Readers & Learners solutions
  • Analyze competing offerings, conduct user research, and identify & prioritize opportunities
  • Identify and track key metrics and user data to assess performance and identify potential areas for learning and improvement.

Requirements

  • Bachelor's degree - OR - Required Experience (listed below)
  • 10 years of relevant experience, including a track record of accomplishment in a digital product or content leadership role
  • 7+ years of experience in full lifecycle digital product management, including experience leading product discovery and development
  • 7-8 years of management experience
  • Demonstrable ability to work on a deadline
  • Organized, focused, extremely detail oriented and adept at prioritization
  • Ability to work collaboratively with multiple technical and non-technical teams to develop goals
  • Excellent interpersonal, presentation, oral and written communication skills, including the ability to work effectively with all levels of staff and users
  • Strong technical and business acumen; ability to understand complex digital solutions, conduct business analysis and turn recommendations into business impact
  • Familiarity with leading mobile and e-reading technologies, overall market landscape, providers and apps: e.g. Libby, Overdrive, Kindle, Audible, Spotify, etc.
  • Strong understanding of leading product management frameworks, including Lean/Agile, with experience writing product documentation as well as agile user stories and acceptance criteria
Benefits
  • Be **Helpful** to patrons and colleagues
  • Be **Resourceful** in solving problems
  • Be **Curious** in all aspects of your work
  • Be **Welcoming** and **Inclusive**
  • Hybrid Work Environment
  • Requires work in NYC office a minimum of 3 days a week; this is not a remote opportunity
  • Some light lifting/moving may be required
  • Non-Union
  • Exempt
  • Monday - Friday (9-5PM)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital product managementproduct strategyproduct developmentproduct discoverybusiness analysisKPIOKRagile user storiesacceptance criteriauser research
Soft skills
interpersonal skillspresentation skillsoral communicationwritten communicationorganizational skillsdetail orientedprioritizationcollaborationstakeholder managementdeadline management
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