Copia Automation

Senior Customer Success Manager

Copia Automation

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $140,000 - $160,000 per year

Job Level

Senior

About the role

  • Own and manage a portfolio of strategic enterprise customer relationships from onboarding through renewal and expansion
  • Act as a trusted advisor to customers, helping them achieve measurable business outcomes from Copia
  • Develop and maintain strong relationships with engineering teams, operational leaders, and executive stakeholders
  • Lead regular customer engagements including onboarding sessions, strategic planning discussions, and business reviews
  • Identify adoption risks early and drive proactive solutions to ensure long-term success and retention
  • Partner with Sales on renewal and expansion opportunities while ensuring a smooth and predictable customer lifecycle
  • Work closely with Product, Engineering, Support, and Marketing to resolve issues and improve the overall customer experience
  • Translate complex customer needs into clear internal feedback that helps inform product direction
  • Guide customers toward Copia best practices and help them maximize the value of the platform
  • Represent the voice of the customer internally and advocate for improvements that support long-term customer success
  • Help shape Customer Success processes and contribute to building a scalable CS organization as Copia grows

Requirements

  • 7–10 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role
  • Experience managing enterprise or highly strategic customer relationships
  • Ability to quickly learn complex technical products and workflows
  • Strong executive presence and confidence leading discussions with senior stakeholders and technically strong personalities
  • Excellent communication and relationship-building skills
  • Strong organizational skills with the ability to manage multiple customers and priorities simultaneously
  • Comfort operating independently and taking ownership in a fast-paced startup environment
  • Experience collaborating cross-functionally with Sales, Product, Engineering, and Support teams
  • Ability to travel occasionally for customer meetings and industry events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementConsultingTechnical Product KnowledgeWorkflow Management
Soft Skills
Relationship BuildingCommunicationOrganizational SkillsExecutive PresenceProblem SolvingOwnershipAdaptability