Copart

Business Support Specialist

Copart

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $71,000 per year

About the role

  • Collaborate with operations leaders and end users to identify needs and translate them into clear, actionable business requirements.
  • Document current-state processes and map future-state workflows in partnership with technology teams.
  • Prioritize enhancement requests based on business impact, urgency, and alignment with strategic goals.
  • Serve as the liaison between operations and technology teams.
  • Clearly communicate requirements, timelines, and status updates to stakeholders at all levels.
  • Facilitate meetings, demonstrations, and testing sessions to ensure accurate implementation of requested changes.
  • Maintain a centralized tracker of project requests, development status, and deployment timelines.
  • Monitor success metrics post-implementation to assess impact and adoption.
  • Provide regular reporting on project performance, efficiency gains, and improvement opportunities.
  • Quantify operational impact (e.g., time savings, productivity improvements, error reduction).
  • Build business cases for future initiatives supported by data and post-implementation results.
  • Identify ongoing opportunities to refine or enhance systems based on user feedback and performance data.
  • Support documentation of new processes and training materials for end users.
  • Identify process gaps and propose technology-driven solutions.
  • Stay current on system capabilities and best practices to recommend innovations.

Requirements

  • Bachelor’s degree in Business, Operations Management, Information Systems, or related field (or equivalent experience).
  • 2–4 years of experience in operations, business analysis, or process improvement.
  • Strong understanding of business process design and technology-driven change management.
  • Excellent communication and documentation skills — ability to translate business needs into technical language.
  • Experience working with data and metrics to assess project success and ROI.
  • Proficiency with project tracking or collaboration tools (e.g., Jira, Asana, Smartsheet, Monday.com, or similar).
Benefits
  • Medical/Dental/Vision
  • 401k plus a company match
  • ESPP - Employee Stock Purchase Plan
  • EAP - Employee Assistance Program (no cost to you)
  • Vacation & Sick pay
  • Paid Company Holidays
  • Life and AD&D Insurance
  • Discounts Along with many other employee benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process designtechnology-driven change managementdata analysismetrics assessmentproject trackingrequirements documentationworkflow mappingprocess improvementbusiness case developmentquantitative analysis
Soft Skills
communicationcollaborationstakeholder managementfacilitationproblem-solvingorganizational skillsattention to detailadaptabilitycritical thinkinguser feedback analysis