Copart

Project Manager

• Serve as the business-side hub for high-level active technology issues impacting CashForCars operations
• Track open tickets, upcoming enhancements, system issues, and project priorities through Jira and Confluence
• Maintain CashForCars-related drip campaigns
• Support use and coordination of Salesforce, MiCom, Calabrio, and AI tools including GPT, Gemini, and Claude
• Contribute to MBR and QBR preparation and attend meetings as a supporting business analytics and systems expert
• Identify process gaps, system limitations, automation opportunities, and workflow improvements
• Assist in executing necessary process and system changes
• Provide proactive stakeholder updates on risks, status, dependencies, and next steps
• Oversee an office coordinator/administrative assistant employee in handling minor day-to-day technology issues when escalation is needed
• Work closely with business leadership, technology, analytics, and marketing stakeholders

Systems and Project Manager

Processor

• Assisting auto insurance companies with procurement of vehicle titles and title paperwork
• Working with financial institutions and vehicle owners
• Opening/scanning mail received
• Call queue (ability to answer basic T E questions, give claim updates and direct caller to correct party/team if applicable)
• Total Loss Packets (create and send all documents required per state guidelines)
• Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
• Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
• Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
• Follow-up calls to Lien Holders (for documents listed above in the initial call)
• Will send out revised packets to the owners/insureds as needed
• Will be held to the internal cycle times and other auditable criteria
• Mail Approvals - Reviewing all mail to ensure that documents are compliant per State guidelines
• Launch the 'Okay to Pay' the owner/insured to the Insurance company after final review of file for compliance
• Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
• Other tasks as assigned by management.

Systems and Project Manager

Title Express Processor