Copart

Operations

• Provide exceptional customer service to internal and external customers
• Obtain the release of vehicles at body shops or other locations
• Answer and place calls in a professional manner
• Measured on call quality
• Focus on call resolution and offering solutions to meet customer needs
• Other duties as assigned

Operations Clerk – Associate

Events

• Handle a variety of administrative and coordination duties
• Order office supplies
• Manage Ranch booking calendar
• Act as Day-Of coordinator for all onsite meetings
• Coordinate event details between Clients and Ranch staff, such as AV needs, Menu selections, room setup needs, etc.
• Ensure timely delivery of event details to all parties
• Track financial records (receipts & checks) from Ranch leadership and coordinate timely submission into payment system
• Communicate comfortably with internal and external parties.

Events Coordinator

Customer Support

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
• Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
• Follow all Copart policies and guidelines to ensure quality and consistency in your work.
• Help out with other tasks or assist teammates as needed.
• Perform other duties as assigned by management.

Customer Service Representative

Manager

• Responsible for overall Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility
• Manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards
• Create a customer first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service
• Partners with HR to attract, recruit, develop and retain a diverse, high performing team
• Train and develop staff to meet company guidelines and expectations
• Ensure there is continual, positive communication and feedback with staff in addition to all annual Continuous Improvement Summaries (CIS -- Reviews) delivered timely
• Manages team through an innovative, creative, inspirational leadership style
• Ability to hold staff consistently accountable with unbiased fairness to help drive performance
• Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders
• Holds self to a high level of integrity in all interactions and decision making
• Proactively manages performance of managers and staff to address all opportunities quickly, and to redirect or take appropriate action if applicable
• Manages the day-to-day operations of the facility including, but not limited to becoming a Subject Matter Expert (SME) in all process areas both in the office and with outside yard jobs and tasks
• Responsible for recruiting and maintaining appropriate number of sub-haulers to manage the logistical requirements of running a Copart facility properly and effectively
• Must remain within allowable compliance guidelines for any System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews
• Must immediately raise any concerns that could negatively impact the facility, the employees, or customers up to the Regional Manager
• Set goals and ensures that each employee is leveraging the tools provided to them to achieve continual success
• Ensure your locations are compliant with laws and regulations to include county, state, EPA, OSHA, and Department of Motor Vehicle regulations
• Disseminate pertinent knowledge throughout location to all employees to ensure transparency and clarity on company goals and initiatives
• Responsible for customer relationships (buyers, sellers, and internal customers)
• Identifying knowledge and skill gaps amongst your team and ensure there are remedies for said gaps
• Brand ambassador of the company's mission, vision, values, and culture
• Ability to communicate to all levels of leadership throughout the organization with tact and professionalism both written and verbal.

Operations Clerk – Associate

Events Coordinator

Customer Service Representative

General Manager