Copart

Processor

• Assisting auto insurance companies with procurement of vehicle titles and title paperwork
• Working with financial institutions and vehicle owners
• Opening/scanning mail received
• Call queue (ability to answer basic T E questions, give claim updates and direct caller to correct party/team if applicable)
• Total Loss Packets (create and send all documents required per state guidelines)
• Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
• Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
• Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
• Follow-up calls to Lien Holders (for documents listed above in the initial call)
• Will send out revised packets to the owners/insureds as needed
• Will be held to the internal cycle times and other auditable criteria
• Mail Approvals - Reviewing all mail to ensure that documents are compliant per State guidelines
• Launch the 'Okay to Pay' the owner/insured to the Insurance company after final review of file for compliance
• Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
• Other tasks as assigned by management.

Title Express Processor

Communications

• Provide professional and timely email support to lender partners and internal agents
• Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support
• Train team members on department processes, tools, and best practices to ensure a consistent high level of performance
• Conduct audits to ensure process accuracy, compliance, and data integrity
• Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners
• Contribute to special projects and strategic initiatives as assigned
• Maintain detailed documentation of communications, issues, and resolutions
• Proactively identify process improvements and contribute to operational efficiency
• Foster positive and collaborative team dynamics across the department

Lender Communication Specialist

Operations

• Provide exceptional customer service to internal and external customers
• Obtain the release of vehicles at body shops or other locations
• Answer and place calls in a professional manner
• Measured on call quality
• Focus on call resolution and offering solutions to meet customer needs
• Other duties as assigned

Operations Clerk – Associate

Events

• Handle a variety of administrative and coordination duties
• Order office supplies
• Manage Ranch booking calendar
• Act as Day-Of coordinator for all onsite meetings
• Coordinate event details between Clients and Ranch staff, such as AV needs, Menu selections, room setup needs, etc.
• Ensure timely delivery of event details to all parties
• Track financial records (receipts & checks) from Ranch leadership and coordinate timely submission into payment system
• Communicate comfortably with internal and external parties.

Events Coordinator

Customer Support

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
• Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
• Follow all Copart policies and guidelines to ensure quality and consistency in your work.
• Help out with other tasks or assist teammates as needed.
• Perform other duties as assigned by management.

Title Express Processor

Lender Communication Specialist

Operations Clerk – Associate

Events Coordinator

Customer Service Representative