Copart

People Operations

• Supporting initiatives that enhance the employee experience at every stage of the teammate journey.
• Helping to create a vibrant and engaging workplace culture where colleagues feel valued and recognised.
• Coordinating engagement activities, celebrations and awareness events throughout the year.
• Managing and promoting employee initiatives through blogs, internal communications and engagement platforms.
• Supporting our Teammate Voice Forum and wellbeing initiatives, including Mental Health First Aiders.
• Assisting with the management and promotion of our Copart Rewards platform and employee benefits.
• Producing reports, presentations and insights using HR systems and Excel.
• Supporting with department administration as required.
• Collaborating with teams across the business to support culture, engagement and People Team projects.

People Experience Coordinator

Administrative Assistant

• Hire, train, develop and motivate staff members.
• Drive customer service by auditing call quality
• Drive productivity and quality by auditing files via the system
• Drive "1 st call resolution" by reporting and auditing
• Manage day-to-day needs of all positions managed.
• Ensure team performance is within company standards.
• Provide direction to the team regarding all duties and goals.
• Employee scheduling, and attendance management.
• Conduct employee performance reviews in a timely manner.
• Give continual coaching to employees to foster transparent communication.
• Ability to complete job tasks for positions supervised.
• Lead team to meet or exceed business goals.
• Plan and lead virtual team meetings per company standards.
• Handle employee/customer service issues
• Other duties as assigned.

Office Manager – CFR

Manager

• Assist the General Manager in managing the overall Planning, Organizing, Leading and Controlling (P-O-L-C) functions of the facility.
• Assist the GM in managing aspects of the P-O-L-C framework to meet budget, revenue, and customer satisfaction standards.
• Offer hands-on support to the team to create a customer-first environment.
• Assist GM to hire, train and develop staff to meet company guidelines.
• Manage the day-to-day operations including staff management, customer and employee issues.
• Assist GM in Audit of the facility to confirm and enforce compliance.
• Build relationships with customers to manage satisfaction.
• Track and lead facility staff to meet company metrics.

Assistant General Manager

Customer Support

• Collaborate with operations leaders and end users to identify needs and translate them into clear, actionable business requirements.
• Document current-state processes and map future-state workflows in partnership with technology teams.
• Prioritize enhancement requests based on business impact, urgency, and alignment with strategic goals.
• Serve as the liaison between operations and technology teams.
• Clearly communicate requirements, timelines, and status updates to stakeholders at all levels.
• Facilitate meetings, demonstrations, and testing sessions to ensure accurate implementation of requested changes.
• Maintain a centralized tracker of project requests, development status, and deployment timelines.
• Monitor success metrics post-implementation to assess impact and adoption.
• Provide regular reporting on project performance, efficiency gains, and improvement opportunities.
• Quantify operational impact (e.g., time savings, productivity improvements, error reduction).
• Build business cases for future initiatives supported by data and post-implementation results.
• Identify ongoing opportunities to refine or enhance systems based on user feedback and performance data.
• Support documentation of new processes and training materials for end users.
• Identify process gaps and propose technology-driven solutions.
• Stay current on system capabilities and best practices to recommend innovations.

Business Support Specialist

• Serve as liaison between Sales and Operations, ensuring clear understanding of process requirements, timelines, and deliverables.
• Support sales leadership and representatives by providing accurate information on operational capabilities, process steps, and expected service levels.
• Capture and relay feedback or recurring challenges from Sales and clients to the Business Support teams for review and improvement.
• Partner with Operations leaders to identify opportunities to enhance the sales-to-operations handoff experience.
• Participate in or lead client-facing discussions to explain operational processes, timelines, and performance metrics.
• Support client onboarding and ongoing relationship management by ensuring accurate and timely operational updates.
• Build strong relationships with internal and external stakeholders through consistent communication and follow-up.
• Pull, analyze, and interpret data to monitor key operational and sales performance metrics.
• Build and maintain recurring reports or dashboards used in business reviews or leadership presentations.
• Identify trends or gaps in data that indicate potential process inefficiencies or improvement opportunities.
• Create and deliver clear, visually compelling presentations outlining operational performance, client metrics, and improvement initiatives.
• Host or support business review meetings with Sales, Operations, and client stakeholders.
• Collaborate with the Business Support team to communicate process feedback, enhancement requests, and recurring challenges identified through sales interactions.
• Maintain up-to-date knowledge of internal processes, system changes, and service updates to ensure accurate communication with clients and Sales.
• Contribute to process documentation, training, and knowledge-sharing resources.

People Experience Coordinator

Office Manager – CFR

Assistant General Manager

Business Support Specialist

Sales Support Specialist