COPAG - Cartamundi Entertainment

E-commerce Coordinator

COPAG - Cartamundi Entertainment

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Act as the functional leader of the operations team, distributing workload and prioritizing requests.
  • Ensure a stable, smooth operation aligned with contracted SLAs, meeting product launch dates.
  • Hold final responsibility for management of operational and preventative inventory.
  • Manage the full lifecycle of projects for new developments and/or enhancements.
  • Represent the operations team in interactions with Logistics, IT and external partners.
  • Establish governance for processes.
  • Reduce operational losses, discrepancies and rework.
  • Maintain inventory availability and predictability to supply all sales channels.
  • Simultaneously manage multiple fulfillment flows: Selia, Correios, Amazon, VTEX and Sales Representatives.
  • Organize and prioritize a large backlog involving multiple suppliers.

Requirements

  • Bachelor’s degree completed — Postgraduate preferred.
  • Practical hands-on experience in eCommerce Operations.
  • Experience with inventory control, fulfillment/expedition, discrepancy management and order flow.
  • Participation in improvement, automation or integration projects.
  • Preferred experience with Amazon 1P/Full/FBA or marketplaces with strict SLAs.
  • Technical knowledge of inventory control, stocktaking, discrepancy resolution and shipping/fulfillment.
  • Ability to read and interpret operational KPIs.
  • Familiarity with VTEX, integrations/APIs, technical backlogs and digital agencies.
  • Microsoft Office (especially Excel) and basic data analysis skills.
  • Advanced/Fluent English.
Benefits
  • Meal voucher
  • Food allowance
  • Home-office allowance
  • SulAmérica Health Insurance — Employee and dependents: 100% company-paid; no co-pay.
  • SulAmérica Dental Plan — Employee and legal dependents: 100% company-paid; no co-pay.
  • Transportation voucher (no deduction) or company shuttle service.
  • Gympass.
  • Life insurance — Metropolitan Life.
  • Discount on Copag products purchased on the company website.
  • Profit-sharing (PLR).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
eCommerce Operationsinventory controlfulfillmentdiscrepancy managementorder flowimprovement projectsautomation projectsintegration projectsdata analysisoperational KPIs
Soft Skills
leadershiporganizational skillsprioritizationcommunicationproblem-solvingproject managementteam collaborationstakeholder managementgovernance establishmentmultitasking
Certifications
Bachelor's degreePostgraduate degree