Senior Program Management Lead
Citi
Telehealth Program Manager
COPA - The Colorado Providers Association
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PHP
About the role
- Lead Guidelight Health’s multi-state virtual IOP and PHP programs with vision and operational excellence.
- Oversee day-to-day operations across time zones, balancing clinical, operational, and administrative priorities.
- Provide oversight and clinical supervision for all virtual program clinicians, including supervision, competency assessments, and performance evaluations.
- Serve as escalation point for complex clinical cases and program-level clinical decision-making.
- Ensure programs comply with federal, state, and payer requirements for virtual behavioral health delivery; partner with compliance to maintain documentation, licensure, and HIPAA standards.
- Monitor program performance metrics (utilization, retention, client satisfaction, clinical outcomes) and support audits and accreditation preparation.
- Partner with leadership on census and program growth targets, optimize workflows for scheduling/intake/client support, and collaborate with outreach/business development to drive referrals.
- Recruit, train, onboard, and develop virtual program staff; foster a strong virtual team culture emphasizing accountability, inclusivity, and collaboration.
- Serve as a visible representative for clients, referral partners, and regulatory stakeholders; promote client voice and cultural inclusivity in program design and delivery.
Requirements
- Master’s degree in counseling, Social Work, Marriage & Family Therapy, or related field.
- Must reside in and be willing to work Pacific Standard Time (PST).
- Must hold an active license (LICSW, LCSW, LMHC, LPC) in CA, WA, CO, MA, or NC with at least 3 years post-independent practice and be willing/able to obtain additional state licenses as needed.
- Must hold an active license (LICSW, LCSW, LMHC, LPC) in CO with at least 3 years post-independent practice and be willing/able to obtain additional state licenses as needed.
- A minimum of 2 years of experience in clinical virtual care management or program leadership.
- Proven track record in visionary leadership, strategic planning, and adept team management.
- Demonstrated ability to lead distributed teams in a fast-paced healthcare environment.
- Proficiency with virtual care platforms, EMR/CRM systems, and Microsoft Office.
- Strong communication skills with ability to represent Guidelight to internal and external stakeholders.
- Commitment to diversity, equity, and inclusion with cultural competency in leadership.
