COPA - The Colorado Providers Association

Program Manager

• Lead Guidelight Health’s multi-state virtual IOP and PHP programs with vision and operational excellence.
• Oversee day-to-day operations across time zones, balancing clinical, operational, and administrative priorities.
• Provide oversight and clinical supervision for all virtual program clinicians, including supervision, competency assessments, and performance evaluations.
• Serve as escalation point for complex clinical cases and program-level clinical decision-making.
• Ensure programs comply with federal, state, and payer requirements for virtual behavioral health delivery; partner with compliance to maintain documentation, licensure, and HIPAA standards.
• Monitor program performance metrics (utilization, retention, client satisfaction, clinical outcomes) and support audits and accreditation preparation.
• Partner with leadership on census and program growth targets, optimize workflows for scheduling/intake/client support, and collaborate with outreach/business development to drive referrals.
• Recruit, train, onboard, and develop virtual program staff; foster a strong virtual team culture emphasizing accountability, inclusivity, and collaboration.
• Serve as a visible representative for clients, referral partners, and regulatory stakeholders; promote client voice and cultural inclusivity in program design and delivery.

Telehealth Program Manager

Bilingual

• Serve as a key contributor to seamless multi-state delivery of Guidelight Health’s virtual PHP and IOP programming and telehealth services.
• Act as a first point of contact for clients entering virtual programs; welcome, orient, and ensure administrative and technological readiness.
• Provide patient education and support; troubleshoot basic technical issues and escalate to IT or platform support when needed.
• Schedule appointments, coordinate with clinical staff, and manage incoming calls and web inquiries.
• Assist clients and providers with sending prior medical records, uploading into the EHR, and tracking missing documentation for compliance.
• Track and maintain detailed records of patient interactions, referrals, and intake assessments in CRM and EMR; verify insurance information and assist with billing inquiries.
• Support admission, assessment, attendance documentation, discharge planning, and post-care follow-up as needed.
• Collaborate with clinical, operational, and administrative teams to support high-quality, compliant, and efficient virtual care experiences.

Bilingual Telehealth Services Coordinator

Therapist

• Conduct thorough biopsychosocial intake assessments to evaluate client needs, strengths, and readiness for treatment.
• Serve as the first point of contact for potential clients, creating a welcoming and supportive introduction to Guidelight Health.
• Determine the most appropriate level of care for each client, ensuring alignment with their clinical needs and treatment goals.
• Clearly and compassionately communicate program expectations, treatment options, and next steps to clients and their families.
• Identify potential barriers to treatment engagement and work with clients and families to address concerns.
• Collaborate closely with the clinical treatment team, providing detailed assessment findings to support individualized care planning.

Telehealth Program Manager

Bilingual Telehealth Services Coordinator

Virtual Intake Therapist