COPA - The Colorado Providers Association

Operations

• Lead, coach, and develop a team of site-level Executive Directors and clinical/operational staff across the Colorado market.
• Build leadership bench strength through intentional talent development, succession planning, and performance management.
• Establish clear accountability structures while providing the support, resources, and development opportunities teams need to succeed.
• Foster a high-performance environment grounded in collaboration, transparency, and continuous improvement.
• Drive employee engagement and retention as a strategic priority, investing in the long-term organizational health of the market.
• Champion a strong, values-driven culture across all Colorado locations, ensuring consistent alignment to Guidelight's mission and a client-centered, outcomes-focused mindset.
• Create meaningful consistency across sites while respecting and honoring the dynamics unique to each local community.
• Model and reinforce the behaviors, norms, and expectations that define Guidelight's culture — serving as a visible, present, and inspiring leader across the market.
• Drive a shared sense of purpose and belonging that fuels engagement, retention, and exceptional patient care.
• Oversee day-to-day operations across all Colorado sites, ensuring efficient, compliant, and high-quality service delivery.
• Implement and continuously refine standardized processes and operational frameworks that scale across locations without sacrificing flexibility or quality.
• Partner cross-functionally with clinical, finance, HR, growth, and compliance teams to optimize performance and resolve operational challenges.
• Leverage data, analytics, and performance metrics to monitor trends, identify gaps, and drive timely, informed action plans.
• Thrive in a fast-paced, high-growth environment with evolving infrastructure, bringing structure and clarity without losing agility.
• Bring a growth mindset to every aspect of the role — identifying opportunities to expand access, improve capacity, and drive market performance.
• Partner with clinical outreach teams and site leaders to execute growth strategies, build and sustain referral relationships, and grow average daily census (ADC) across the region.
• Identify opportunities for organic growth, new site development, and service line expansion in alignment with Guidelight's broader strategic plan.
• Serve as a market intelligence resource, synthesizing field feedback and competitive dynamics into actionable strategy for leadership.
• Collaborate with clinical leadership and Executive Directors to design, implement, and continuously refine PHP and IOP treatment programs and protocols.
• Ensure all programs reflect current evidence-based practices, regulatory standards, and the evolving needs of the patient population.
• Serve as a clinical thought leader across the market, setting standards of care and championing a trauma-informed, culturally responsive treatment environment.
• Hold ultimate accountability for regional profit & loss, working in close partnership with site-level Executive Directors to monitor and act on financial performance.
• Own market-level KPIs including client access, clinical outcomes, financial performance, and team engagement, communicating results and strategic recommendations to COO and Guidelight leadership on a regular cadence.
• Make data-informed decisions to optimize net revenue, manage operating costs, and drive long-term financial sustainability across the region.
• Monitor and evaluate clinical services to ensure ongoing compliance with JCAHO/CARF accreditation standards, Colorado state regulations, and internal organizational policies.
• Lead and champion quality improvement initiatives, fostering a culture of continuous learning and accountability at every level.
• Proactively identify clinical, operational, and compliance risks and implement appropriate mitigation strategies.
• Ensure all sites maintain rigorous safety standards and therapeutic treatment environments.
• Champion a patient-centered philosophy across all sites, ensuring care delivery honors the dignity, individuality, and preferences of every person served.
• Implement feedback mechanisms to capture the patient voice and integrate it into continuous improvement efforts.
• Represent Guidelight Health as an ambassador in professional forums, community events, and collaborative partnerships across Colorado.
• Advance mental health awareness and strengthen Guidelight's reputation and reach in the communities we serve.

Market Operations Director

Financial Planning and Analysis

• Lead the annual budgeting, forecasting, and long-range strategic planning processes, partnering closely with functional and clinic leaders to ensure accurate, timely, and strategy-aligned submissions.
• Build dynamic financial models, KPI dashboards, and scenario analyses that inform business planning and support new clinic openings, service line expansions, and capital investment decisions.
• Drive long-range strategic planning efforts, developing financial frameworks that support margin improvement, market expansion, and multi-site growth.
• Prepare and present executive-level financial reports, variance analyses, and dashboards that provide clear, actionable insights to support data-driven decision-making by clinic and senior leadership.
• Track and communicate key performance indicators across clinic operations, including patient volumes, revenue per visit, staffing ratios, payer mix, and operating margins.
• Take full ownership of financial analyses and strategic projects through to final recommendations, building Board- and leadership-ready materials that distill complex data into clear, actionable insights.
• Develop strong cross-functional partnerships with clinic, operations, and clinical leadership, facilitating regular financial reviews and serving as a strategic thought partner to drive performance improvement.
• Partner with accounting, revenue cycle management, and operational teams to ensure financial data accuracy, resolve discrepancies, and support payer mix reviews and reimbursement trend monitoring.
• Continuously improve financial reporting tools, forecasting methodologies, and dashboard capabilities to enhance accuracy, transparency, and usability; drive initiatives to advance process automation and financial systems integration.
• Lead financial diligence and scenario planning for business cases related to new clinic openings, payer contract negotiations, and market expansion opportunities.
• Model and measure the ROI of strategic initiatives, including technology investments, automation opportunities, and operational improvement efforts.
• Conduct ad-hoc analyses for senior leadership to evaluate opportunities, risks, and cost-saving initiatives.

FP&A Manager

Director

• Revenue Cycle Oversight: Manage the end-to-end revenue cycle process, including prior-authorization, utilization review, billing, collections, and accounts receivable management.
• Billing and Collections: Oversee accurate and timely submission of claims to insurance payers and government programs.
• Compliance and Regulations: Ensure compliance with federal, state, and local regulations related to billing and revenue cycle management.
• Team Leadership: Hire, lead, and mentor the revenue cycle team, fostering a culture of continuous improvement and professional growth.
• Data Analysis and Reporting: Lead the establishment and implementation of KPIs for revenue cycle operations and oversee the measurement and reporting of KPIs.
• Collaboration: Work closely with clinical teammates, financial analysts, and IT departments to enhance revenue cycle processes and ensure seamless operations.
• Strategic Planning: Participate in strategic planning initiatives to enhance the financial performance of the organization.

Market Operations Director

FP&A Manager

Director, Revenue Cycle