COPA - The Colorado Providers Association

Director

• The Virtual Executive Director leads Guidelight Health’s multi-state virtual programming with vision, operational excellence, and a focus on delivering an exceptional client experience.
• This role ensures high-quality care, compliance with all regulations, and effective business performance across virtual Intensive Outpatient (IOP) and Partial Hospitalization Programs (PHP).
• Oversee day-to-day operations across time zones, balancing clinical, operational, and administrative priorities and requirements.
• Build and sustain a strong virtual team culture that emphasizes accountability, inclusivity, and collaboration.
• Provide oversight and clinical supervision for all virtual program clinicians, ensuring adherence to Guidelight standards, treatment protocols, and best practices.
• Ensure programs comply with federal, state, and payer requirements for virtual behavioral health delivery.

Executive Director

Compliance

• Overseeing and coordinating the organization's day-to-day compliance operations across corporate functions and all clinic locations.
• Ensuring adherence to applicable federal, state, and local regulations, CARF accreditation standards, Community Mental Health Center (CMHC) requirements, and all other regulatory and contractual obligations as directed by the Vice President, Compliance and Privacy Officer.
• Supporting regulatory readiness, accreditation maintenance, incident management, and complaints/grievance processes.
• Fostering a culture of compliance, accountability, client safety, and continuous improvement throughout the organization.

Compliance Manager

Bilingual

• Ensure clients have the necessary technology and knowledge to participate in virtual services successfully.
• Welcome and orient clients to Guidelight’s virtual programs, covering administrative and technological readiness and program expectations.
• Serve as a point of contact for day-to-day administrative, case management or operational issues in virtual care delivery.
• Schedule appointments and coordinate with clinical staff to ensure smooth transitions between sessions.
• Manage incoming calls and web inquiries, providing accurate information and directing clients to the appropriate staff, as needed.
• Assist clients and providers with sending prior medical records and uploading them into the EHR.
• Track and maintain missing documentation to ensure completeness and compliance.
• Support the virtual clinic with admission, assessment and attendance related documentation and client coordination.
• Troubleshoot basic technical issues and escalate to IT or platform support as needed.
• Track and maintain detailed records of patient interactions, referrals, and intake assessments in Guidelight’s CRM and EMR.
• Verify insurance information and assist with billing inquiries as needed.
• As needed, conduct screening assessments to obtain initial information from the patient to aid therapists in evaluating client clinical fit.
• As needed, support discharge planning and post-care follow up processes.
• Adhere to all company policies and procedures, including HIPAA and confidentiality standards.

Bilingual Telehealth Service Coordinator

Full-stack Engineer

• The Principal Software Architect is a key strategic and technical leader within the organization, responsible for designing and overseeing the implementation of scalable, durable, and innovative technology solutions.
• Act as the connective tissue between business strategy and technical execution, ensuring that technology initiatives align with organizational goals while maintaining technical excellence and fostering innovation across engineering teams.
• Design, build, and maintain high-quality software solutions to support business initiatives.
• Lead the design and development of enterprise-level architecture frameworks and solutions, balancing current needs with long-term scalability, maintainability, and performance.
• Provide thought leadership in architectural direction and technology strategy. Develop architectural roadmaps that support future business expansion and innovation.
• Evaluate and recommend technologies that align with business goals. Ensure that solutions are implemented effectively and responsibly.
• Define and enforce architectural standards, guidelines, and frameworks to promote consistency and quality across the technology landscape.
• Identify architectural risks and develop mitigation strategies. Balance innovation with reliability, security, and compliance.