CoorsTek, Inc.

Account Manager

• Formulate and lead execution of key account plans, budgets, and programs to support company sales and profitability objectives and mentors junior account managers in the same
• Drive sales growth expectations and ensures customer specific strategies and practices are consistent and aligned with company strategies.
• Optimize market sales/revenue opportunities by keeping informed of market developments in the field.
• Provide consultation and expert advice to management on business forecast for key customers and marketing opportunities.
• Act as liaison, plans, and oversees interactions between development, engineering, production, planning, shipping, accounting, sales, distributors, and customers to effectively manage customer needs.
• Represent the company in the resolution of complex customer complaints, answering technical questions, and resolving difficult disputes.
• Responsibilities include contract review, factory load, technical order information, product cost history, ongoing technical support, negotiation of expedited customer specifications, and forecasting customer needs by analyzing records of present and past sales.
• May coordinate requests for quotation activities to include cost and technical review with sales, production and engineering personnel. May provide complex quotes with management and technical assistance.
• Organize resources to ensure the necessary information is gathered to analyze the feasibility of establishing long-term contract agreements with customers.
• Update training as required to ensure latest procedures and processes are being implemented.
• Coordinate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately, expeditiously, and identifies the root cause.
• May provide timely response and follow-up to customer requests to include order status, quote status or other information.
• May work on special projects focused on account growth and productivity improvements as needed.
• Has developed expertise and respect, internally and with the customer, to serve as second in command for account team Director when needed.

Senior Strategic Account Manager – Semiconductor