Customer Care Consultant
Coopers Group AG
contract
Posted on:
Location Type: Remote
Location: Switzerland
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About the role
- Solution-oriented handling of written customer inquiries
- Clarification of issues and development and implementation of final solutions
- First point of contact for inquiries at second-level support
- Ensuring smooth, efficient and timely order processing
- Maintenance and processing of the Loyalty Input Queue
- Active participation in shaping and further developing existing business and system processes
Requirements
- Experience in a call center or customer service environment and completed training in customer service
- Very good IT skills, especially in Microsoft Office and experience with CRM, workflow, call center and ticketing systems
- Quick comprehension and strong analytical understanding, combined with self-confidence and the ability to assert oneself appropriately in different situations
- Strong customer orientation and enthusiasm, paired with resilience, flexibility and enjoyment in direct contact with internal and external stakeholders
- Excellent communication and expression skills in written and telephone correspondence, confident demeanor and solution-oriented approach – even in demanding customer situations
- Fluent in German; English, French or Italian are an advantage.
Benefits
- Fixed-term
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceanalytical understandingorder processingCRM systemsworkflow systemscall center systemsticketing systemsMicrosoft Officesolution-oriented approach
Soft Skills
customer orientationresilienceflexibilitycommunication skillsassertivenessenthusiasmproblem-solvinginterpersonal skillsself-confidence
Certifications
completed training in customer service